EMR Analyst I - Training Ops

Cincinnati Children's

4d•$67,538 - $86,112•Remote

About The Position

The EMR Analyst I - Training Ops role is a full-time, remote position within the IS Enterprise Health Informatics department. This role focuses on supporting clinical system applications and training programs, ensuring they align with patient care delivery processes. The position involves technical support, problem resolution, and the creation and curation of educational materials. The analyst will also participate in on-call rotations and collaborate with various levels of staff throughout the Medical Center.

Requirements

Bachelor degree or equivalent combination of education and experience
No experience required

Responsibilities

Take ownership of tasks with a sense of urgency and drive them to completion.
Take initiative and suggest what needs to be done.
Communicate to supervisor regarding overall issues and roadblocks.
Work with cross-functional teams.
Attend and participate in design and leadership team meetings for the various clinical applications deployed throughout the hospital.
Consult with end users to ensure that clinical system applications and accompanying training programs and materials support global and unique patient care delivery processes.
Maintain currency in the field by participating in educational opportunities provided by vendor and other customer connections.
Participate in instructional sessions.
Use knowledge to improve skills.
Develop and maintain positive relationships, both internal and external to CCHMC.
Demonstrate teamwork.
Work well with others and foster a positive team environment.
Prepare oral and written presentations.
Serve as a resource for application projects and enhancements.
Effective time management and prioritization of assigned tasks.
Ability to scope and estimate work effort for small projects.
Accurate and timely communication of status.
Effectively collaborate across teams.
Provide technical support and problem resolution for known issues.
Develop troubleshooting skills.
Develop critical thinking skills to enable working through details of a problem to reach a positive solution.
Escalate unresolved issues with urgency.
Support a user base through clinical system training and the creation and curation of education and training materials.
Participate in on-call support rotation and learn basic support processes.
Interact with all levels of staff throughout the Medical Center in a collaborative manner.
Strong sense of personal accountability.
Model outstanding customer service behavior, including timely and effective follow-up with customers.
Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES).