OPS GOVERNMENT ANALYST I - 64802018

State of Florida • Tallahassee, FL

8d • $25 - $27 • Onsite

About The Position

This position provides operational and system support for the information technology systems requirements of the office. The following is a list of expected duties and responsibilities:

Assist with the design, planning, implementation, and change management of the Medical Marijuana Use Registry (MMUR) and licensure compliance information system as assigned.

Participate in status meetings for internal and external stakeholders, including management, subject matter experts, vendors, and end users.

Conduct user acceptance testing (UAT) for the MMUR and licensure compliance information system, including the writing and execution of UAT scripts, as assigned.

Communicate and collaborate with internal and external stakeholders to analyze business needs and assess system functionality as needed.

Provide end-user technical assistant, as needed, to support efficient operation of the information technology systems.

Develop and implement guidelines, tools, and training for conducting technical support.
Deliver raw data and analytical reports, as needed, using query and reporting software such as SQL Server, QLIK, and Microsoft Excel.

Ensure that any data reviewed or produced is secure and protected in coordination with DOH policies.

Other duties as assigned.

Requirements

• Proficient computer skills to include Word, Excel, PowerPoint and Outlook
• Knowledge of basic quality assurance principles and practices
• Knowledge of the methods of data collection and analysis
• Ability to collect, evaluate and analyze data through various data query languages and software (i.e. SQL, QLIK, Crystal Reporting)
• Ability to organize data into logical format for presentation in reports, documents and other written materials
• Ability to conduct fact finding research
• Ability to utilize problem-solving techniques and work independently
• Ability to plan, organize and coordinate work assignments
• Ability to communicate effectively with others verbally and in writing
• Ability to understand written sentences and paragraphs in work related documents
• Ability to establish and maintain effective working relationships with others
• High school diploma or equivalent
• 1 year of professional experience providing end-user technical assistance or troubleshooting; creating and conducting UAT Scripts; implementing customizations and/or updates to information technology systems; documenting workflows and business processes.
• Professional experience with SQL, Excel, and data analysis.

Responsibilities

• Assist with the design, planning, implementation, and change management of the Medical Marijuana Use Registry (MMUR) and licensure compliance information system as assigned.
• Participate in status meetings for internal and external stakeholders, including management, subject matter experts, vendors, and end users.
• Conduct user acceptance testing (UAT) for the MMUR and licensure compliance information system, including the writing and execution of UAT scripts, as assigned.
• Communicate and collaborate with internal and external stakeholders to analyze business needs and assess system functionality as needed.
• Provide end-user technical assistant, as needed, to support efficient operation of the information technology systems.
• Develop and implement guidelines, tools, and training for conducting technical support.
• Deliver raw data and analytical reports, as needed, using query and reporting software such as SQL Server, QLIK, and Microsoft Excel.
• Ensure that any data reviewed or produced is secure and protected in coordination with DOH policies.
• Other duties as assigned.

Benefits

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED