OPS - Government Operations Consultant I

State of Florida•Riviera Beach, FL

2d•Onsite

About The Position

The Florida Department of Children and Families, Office of Economic Self-Sufficiency (ESS), is seeking a highly motivated and analytical professional to serve as an OPS Government Operations Consultant I supporting statewide eligibility operations. This is an Other Personal Services (OPS) position with the State of Florida. OPS employees may be eligible for benefits and programs in accordance with applicable state requirements and eligibility provisions. This position provides direct operational support to eligibility case processing and serves as a resource for identifying, researching, and resolving case actions that require additional analysis, follow-up, or coordination. The position will support timely and accurate processing of eligibility actions while helping ESS maintain compliance with federal and state requirements, Department policy, procedural guidance, and established quality and timeliness standards. The successful candidate will work collaboratively with statewide, regional, and local ESS leadership and eligibility staff to identify processing issues, analyze case information, resolve barriers to disposition, and support continuous improvement of eligibility operations. This position requires independent judgment, attention to detail, analytical ability, effective communication, and the ability to manage multiple priorities in a high-volume eligibility environment.

Requirements

Knowledge of eligibility programs and eligibility determination processes
Knowledge of public assistance eligibility operations
Knowledge of case processing procedures and workflow management
Knowledge of state and federal program requirements
Knowledge of data analysis and operational reporting
Knowledge of quality assurance and quality improvement principles
Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and Teams
Familiarity with electronic case management and eligibility systems
Skills in research and problem-solving techniques

Nice To Haves

Experience with Florida public assistance programs, including Medicaid, SNAP, or TANF
Experience working within the Florida Department of Children and Families Office of Economic Self-Sufficiency
Experience using the Florida eligibility system or other public assistance eligibility systems
Experience reviewing eligibility cases for accuracy and compliance
Experience identifying and resolving case processing errors
Experience analyzing operational data or workload reports
Experience with quality assurance, quality control, or continuous improvement activities
Experience working with high-volume case workloads
Advanced proficiency with Microsoft Excel and other Microsoft Office applications

Responsibilities

Review and process eligibility case actions requiring research, clarification, correction, or additional operational attention.
Analyze case information and available system data to determine appropriate next steps for eligibility actions, including applications, renewals, changes, redeterminations, pending actions, transfers, and other case maintenance activities.
Research and resolve case discrepancies, system-generated alerts, eligibility errors, missing information, and other issues that may prevent timely case disposition.
Review cases for compliance with applicable eligibility policies, procedures, federal requirements, state requirements, and ESS operating instructions.
Perform case research using applicable Department systems, databases, reports, electronic case records, and other available resources.
Identify and address cases approaching or exceeding established processing timeframes, escalating barriers when necessary to prevent unnecessary delays in eligibility determination.
Assist with statewide efforts to reduce pending workloads and improve timely disposition of eligibility actions.
Conduct targeted case reviews to identify recurring processing issues and potential root causes.
Provide technical assistance and clarification to eligibility staff and supervisors regarding case actions and processing requirements, as appropriate.
Coordinate with regional and statewide ESS staff to resolve complex or escalated case issues.
Develop and maintain tracking mechanisms for assigned case actions, issues, referrals, and corrective actions.
Prepare reports, spreadsheets, summaries, and other management information related to eligibility operations.
Monitor assigned workload to ensure actions are completed accurately and within established timeframes.
Identify operational barriers and recommend practical solutions to improve efficiency, accuracy, timeliness, and customer service.
Support quality improvement initiatives designed to reduce errors, prevent repeat findings, and improve payment and eligibility accuracy.
Assist with implementation and monitoring of statewide eligibility initiatives, system changes, corrective actions, and operational directives.
Participate in workgroups, meetings, training activities, and special projects related to eligibility operations.
Maintain confidentiality and safeguard customer information in accordance with Department requirements and applicable laws, rules, and policies.
Perform other duties as assigned.