EMR Adoption Specialist (Local / Clarksville)

Vanderbilt University Medical Center•Nashville, TN

8d•Hybrid

About The Position

The EMR Adoption Specialist implements new systems and updates to existing systems with occasional guidance. The role partners on business requirements for new tools or enhancements, considering workflows, and participates in quality assurance testing. It develops change-management strategies and supports system orientation and clinician onboarding. This is a hybrid role primarily based onsite at Clarksville Hospital, especially early in the role, with occasional visits to the main campus in Nashville. The specialist provides support to business office staff in physician practices and hospitals, assists clients through post-go-live support, and participates in implementation go-lives and on-call incident and issue management.

Requirements

Bachelor's degree in a related field, or equivalent/relevant experience as stated in the education qualifications.
Two years of healthcare experience.
Valid driver's license.
Ability to work independently in a team environment.
Effective written and oral communication and interpersonal skills.
Organizational, multitasking, and time-management skills.
Negotiation, consultative, and relationship-building ability.
Ability to prioritize multiple objectives in a rapidly changing environment.
Ability to communicate customer issues clearly to technical and non-technical audiences, orally and in writing.
Ability to anticipate problems and proactively identify solutions.
Interpersonal communication, group-process development, meeting-facilitation, and conflict-resolution skills.
Flexible, reliable, self-starting, and results-oriented approach while remaining sensitive to people.
Novice-level product knowledge, including product features, benefits, lifecycle, and marketplace competition.
Fundamental proficiency in incident tracking and problem reporting, including writing clear problem reports and explaining how to reproduce and analyze errors.
Ability to apply configuration-management concepts and evaluate customer implications of technological changes.
Ability to plan resources and tasks, set priorities, identify dependencies, schedule activities, meet deadlines, and monitor progress.

Nice To Haves

Certifications related to healthcare software applications, technology infrastructure, or clinical specializations.
Knowledge of health system business processes and EHR solutions.
Experience with EHR implementation, user-readiness activities, and end-user support.

Responsibilities

Provide high-quality support to Business Office staff within physician practices and hospitals.
Build collaborative, productive relationships with customers.
Partner with the Senior Customer Relationship Manager to plan, prepare, and conduct user group focus meetings covering issues, lessons learned, communications, and upgrade planning.
Escalate issues to the Senior Customer Relationship Manager.
Manage change requests and resolve issues during post-go-live support.
Visit assigned sites regularly to onboard physicians and staff, observe software use, provide recommendations, and help optimize workflows and roles without system modifications.
Deliver information about downtimes, upgrades, build freezes, and other Epic-related updates to assigned areas.
Participate in on-site go-live activities, troubleshooting issues, answering questions, and providing training for new implementations.
Support the Super User program, operational readiness activities, and log-in labs for new implementations.
Collaborate with implementation teams to ensure a seamless handover to post-go-live support, including knowledge of project decisions, content, issues, and pending optimization requests.
Track time spent with each customer and record effort in designated resource-management tools.
Use tools for documentation, communication, and collaboration as defined by VUMC policies and procedures.
Participate in an on-call rotation for incident and issue management.
Implement new systems and updates to existing systems with occasional guidance.
Partner on business requirements for new tools or enhancements and participate in quality assurance testing.
Develop change-management strategies and support system orientation and clinician onboarding.