EMR Adoption Specialist (Local / Clarksville)

Vanderbilt University Medical Center•Nashville, TN

9d•Hybrid

About The Position

The EMR Adoption Specialist implements new systems and updates to existing systems, with occasional guidance. The role partners on business requirements for new tools and enhancements, considering workflows, and supports quality assurance testing. It develops change management strategies and supports system orientation and clinician onboarding. This is a hybrid role primarily based onsite at Clarksville Hospital, particularly early in the role, with occasional visits to the main campus in Nashville. The specialist supports business office staff in physician practices and hospitals, builds productive customer relationships, and works with the Senior Customer Relationship Manager and implementation teams. The role provides post-go-live support, helps onboard physicians and staff, observes software use, recommends workflow optimizations, communicates Epic-related updates, and participates in go-live activities and an on-call rotation.

Requirements

Bachelor's degree in a related field, or equivalent/relevant experience.
Two years of healthcare experience.
Valid driver's license.
Ability to work independently in a team environment.
Effective written and oral communication and interpersonal skills.
Organizational, multitasking, and time-management skills.
Negotiation, consultative, and relationship-building skills.
Ability to prioritize multiple objectives in a rapidly changing environment.
Ability to communicate customer issues clearly to technical and non-technical audiences, both orally and in writing.
Ability to anticipate problems and proactively visualize solutions.
Interpersonal communication, group process development, meeting facilitation, and conflict resolution skills.
Flexibility, reliability, self-direction, and results orientation while remaining sensitive to people.
Relevant work experience; the posting lists an experience level of 3 years.

Nice To Haves

Certifications related to healthcare software applications, technology infrastructure, or clinical specializations.
Knowledge of health system business processes and EHR solutions.
Experience with EHR implementation, user readiness activities, and end-user support.

Responsibilities

Provide high-quality support for Business Office staff within physician practices and hospitals.
Cultivate collaborative and effective relationships with customers.
Partner with the Senior Customer Relationship Manager to plan, prepare, and conduct user group focus meetings covering issues, lessons learned, communications, and upgrade planning.
Escalate issues to the Senior Customer Relationship Manager as they arise.
Support clients after go-live by managing change requests and resolving issues.
Visit assigned sites to onboard physicians and staff, observe software use, provide recommendations, and help optimize workflows and roles without requiring system modifications.
Deliver information about downtime, upgrades, build freezes, and other Epic-related updates to assigned areas.
Participate in go-live activities onsite, troubleshooting issues, answering questions, and providing training for new implementations.
Support the Super User program, operational readiness activities, and log-in labs for new implementations.
Collaborate with implementation teams to ensure a seamless handover to the post-go-live support team, including project decisions, content, issues, and pending optimization requests.
Track time spent on each customer and record effort in appropriate resource-management tools.
Use documentation, communication, and collaboration tools as defined by VUMC policies and procedures.
Participate in an on-call rotation for incident and issue management.