EMPLOYMENT SUPPORT PROFESSIONAL

Citizen Advocates, Inc.•Village of Malone, NY

1d•$18 - $25•Onsite

About The Position

The Employment Support Professional supports individuals at their jobs by helping them learn work tasks, address barriers, and develop work-related soft skills. The role includes learning each individual’s job duties so the employee can provide effective training and coaching. The position reports to the Supported Employment Program Manager. The professional supports individuals in adapting to workplace environments, building natural supports, communicating appropriately with supervisors and coworkers, and understanding workplace rules and policies. They coordinate with employers and the individual’s plan writer, complete assessments and service documentation, and work toward goals in the individual’s employment plan. The role also requires maintaining confidentiality, completing required training, and representing Citizen Advocates (Career Visions) professionally.

Requirements

High school diploma or GED.
Valid driver’s license and reliable transportation.
Communication skills.
Listening skills.
Problem-solving skills.
Patience and flexibility.

Responsibilities

Coach, mentor, and support individuals at their jobs, learning their tasks and responsibilities to train them to complete work correctly, efficiently, and on time.
Help individuals adapt to new work environments, foster natural supports, communicate with supervisors and coworkers, and learn workplace rules and policies.
Model appropriate work behaviors.
Identify barriers and develop creative solutions to support individuals’ success at work.
Work with individuals at their job sites to help them overcome obstacles and maintain employment.
Maintain regular contact with employers to identify and address workplace issues, developing strategies with the individual and supervisor as needed.
Keep the individual’s plan writer, such as an Employment Specialist or Job Developer, informed about progress and concerns that could affect workplace success.
Conduct formal and informal assessments to understand the individual’s learning style, challenges, and strengths.
Complete timely service documentation for every service provided.
Review the individual’s employment plan and work on its identified goals.
Complete billing forms and other forms required by the agency or supervisor.
Complete documentation corrections in a timely manner.
Protect individuals’ confidentiality.
Complete at least 24 hours of Innovations training during the first year of employment and at least 6 hours annually thereafter.
Participate in required and recommended agency training.
Professionally represent Citizen Advocates (Career Visions) to families, employers, other organizations, and the community.
Follow policies and regulations established by Citizen Advocates, Inc.