Employment Specialist - Ticket to Work
About The Position
The Employment Specialist supports individuals with disabilities as they explore employment opportunities through the Ticket to Work program. The role helps Ticketholders identify personalized employment goals, develops Individual Work Plans (IWPs), and provides ongoing support toward employment and self-sufficiency. Services may include resume development, interview preparation, job-search assistance, and education about how work and earnings may affect Social Security benefits. The specialist also supports program outreach by making inbound and outbound calls and emails to educate and screen potential participants, assess eligibility, and answer questions. The role serves as the primary point of contact for assigned Ticketholders, maintains compliance with program requirements and documentation, and collaborates with teammates on program operations. As Ticket volume grows, opportunities for advancement may include becoming a Certified Benefits Counselor.
Requirements
- Bachelor’s degree or equivalent, with a minimum of 2 years of work experience in a related field.
- Able to pass a Social Security Administration (SSA) Suitability background screening.
- Experience and confidence conducting high-volume outbound educational calls to warm leads.
Nice To Haves
- Two years’ experience in a vocational, clinical, or claim management role in a group disability insurance organization.
- Work Incentive Practitioner Credentials (WIP-C).
- Proficiency in Salesforce or similar CRM platforms.
- Experience with the Ticket to Work program or providing employment services and caseload management.
Responsibilities
- Engage in inbound and outbound calls and emails to educate and screen potential program participants.
- Serve as the primary point of contact for assigned Ticketholders.
- Identify personalized employment goals and complete Individual Work Plans (IWPs) to initiate services and Ticket assignment.
- Support Ticketholders during the job acquisition phase, including resume development, interview preparation, and job-search strategies.
- Educate participants about how work and earnings may affect their Social Security benefits.
- Maintain compliance with program rules and requirements in interactions and documentation.
- Complete additional tasks in collaboration with team members to support program operations.
Benefits
- Competitive compensation.
- Remote opportunity with equipment provided.
- Comprehensive medical, dental, and vision coverage.
- Covered mental health resources and enhanced advocacy services.
- 401(k) match.
- Employee Stock Purchase Program (ESPP).
- Tuition reimbursement.
- Student loan assistance.
- Paid time off and paid holidays.
- Preferred partner discounts.
- Regularly scheduled team meetings and one-on-one development time with a leader.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
