Employment Specialist 3: (WSS3) Kelso/Hybrid
About The Position
The Employment Specialist 3 provides customer-centered employment services at the WorkSource Center for unemployed customers seeking job-search support, training, and assistance finding employment. Services are delivered in person and virtually. The position works in person at the WorkSource Office in Kelso and may telework one day per week after training. The role serves customers across multiple program areas, including WorkFirst, Basic Food & Employment, Veterans Services, Reemployment Services and Eligibility Assessment (RESEA), and Workforce Innovation and Opportunity Act (WIOA). It involves assessing customer needs and identifying training and employment pathways, facilitating orientations and workshops, maintaining compliant records, and building relationships with businesses, community partners, and service providers. The incumbent contributes to regional service strategies and supports innovation, continuity, staff morale, and agency performance standards.
Requirements
- One year as a WorkSource Specialist 2 or equivalent class within the Employment Security Department or another state's Employment Security agency; or two years of professional experience in workforce development, social or human resource services, public relations, or professional public contact work; or a combination of education and relevant experience.
- Ability to take action to learn and grow.
- Ability to take action to meet the needs of others.
- Ability to provide career guidance and training information.
- Knowledge of workforce development and ability to outline employment options.
- Ability to systematically track job seeker and employer interactions.
- Ability to assess job seekers' needs and provide employment support and referrals.
- Problem-solving ability, including finding solutions and directing individuals to appropriate services.
- Digital literacy and ability to help job seekers navigate web-based employment tools and digital job-search platforms.
- Must pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.
Responsibilities
- Provide staff-assisted, customer-centered employment services, including individual and group in-depth interviews, partial and full registrations, and reviews of job readiness, employment barriers, and customer needs.
- Administer skill, interest, aptitude, and career assessments using formal and informal tools; explain results and incorporate them into employment plans with relevant labor market information.
- Identify employment and training goals, develop and monitor service plans, and recommend ways to maintain customer engagement.
- Explain agency services and programs and refer customers to appropriate internal or external resources, support services, job-search resources, and training providers.
- Provide career and employment guidance and training information.
- Conduct occasional community outreach to provide workforce resources at locations throughout the community.
- Maintain case notes, service plans, program-related expenditures, and exit outcomes in accordance with agency and local policy and procedures.
- Coordinate with other employment and training programs as needed and enter new or updated information into management information systems.
- Facilitate general and program-related workshops, support group activities, and customer orientations to WorkSource services using in-person and virtual methods.
Benefits
- Flexible work schedules and teleworking opportunities may be available for many positions.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
