Employment Specialist 3 (WSS3): WorkSource Everett

State of Washington•Snohomish County – Everett, WA

5d•Onsite

About The Position

The Employment Specialist 3 (WSS3) role at WorkSource Everett is designed for a compassionate, customer-focused professional who excels at supporting individuals with diverse backgrounds, needs, and employment goals. This position requires strong interviewing and assessment skills to identify job readiness, uncover barriers, and guide customers toward meaningful employment, training, and community resources. The ideal candidate will be confident and effective in both one-on-one and group settings, demonstrating exceptional customer service, clear communication, and a genuine commitment to helping job seekers succeed. Proficiency with computers and WorkSource tools is essential for ensuring customers can easily navigate available services. The role thrives in dynamic environments, requiring organization, adaptability, and a solution-oriented approach, even under pressure. Building relationships and actively engaging in community outreach to connect job seekers with employers and strengthen local workforce partnerships are key aspects of this position. The Workforce Services Division (WSD) administers various programs for job seekers and employers, including the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst and RESEA programs. They also provide referrals to partners offering Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services. This role is located in Everett, Washington and requires in-person attendance.

Requirements

Option 1: One year (1) as a WorkSource Specialist 2 within the Employment Security Department, or in an equivalent class with another state’s Employment Security agency.
Option 2: Two years (2) years of professional experience in workforce development, social or human resource services, public relations, or professional public contact work.
Option 3: A combination of education and/or relevant experience equals two (2) or more years.
Employment Coaching Expertise: Ability to provide career guidance and training.
Workforce Development Knowledge: Proficiency in outlining employment options.
Data Management Expertise: Ability to track job seeker and employer interactions systematically.
Employment Support and Referral Expertise: Ability to assess job seekers’ needs effectively.
Problem-Solving Skills: Proficiency in finding solutions and directing individuals to the correct services.
Digital Literacy and Online Navigation Expertise: Ability to support job seekers in using web-based employment tools.
Customer Assistance Skills: Proficiency in guiding individuals through digital job search platforms.
Ability to take action to learn and grow.
Ability to take action to meet the needs of others.
Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.

Responsibilities

Provide staff-assisted customer services, including group and individual in-depth interviews, partial and full registrations, and reviews of job readiness, employment barriers, and customer needs.
Administer skill, interest, and aptitude tests using formal tools.
Identify employment and/or training goals and develop and monitor service plans.
Develop recommendations for continuous engagement.
Provide information about the full range of agency services and programs, directing customers to appropriate internal or external resources and/or support services.
Provide career and/or employment guidance and training information, referring customers to job search, training providers, and/or resources through WorkSource and/or partner services.
Assist customers in the use of resource center services, including technology, resumes, applications, and interview skills training.
Conduct group and individual employment and/or job training, coaching, and outline options with job seekers.
Build relationships to develop an understanding of customer needs, blending resources and services to meet identified needs.
Identify customer needs/employment barriers and refer to appropriate internal or external resources.
Record and maintain case notes, service plans, program-related expenditures, and exit outcomes.
Coordinate with other employment and training programs as necessary.
Enter new and/or updated data in management information systems.
Conduct community outreach to connect job seekers with employers and strengthen local workforce partnerships.