Employment Specialist - Business Services (WSS4): WorkSource Everett

State of Washington•Snohomish County – Everett, WA

8d•Onsite

About The Position

The Employment Security Department (ESD) is seeking a dynamic, business-focused workforce professional to serve as an Employment Specialist (WSS4). The ideal candidate is an energetic relationship-builder—someone who excels at outreach, communicates with confidence, and thrives in roles that blend customer service with sales, recruiting, or business development. You are persuasive without being pushy, skilled at identifying employer needs, and comfortable promoting government programs that support Washington’s businesses. You enjoy connecting with people, building partnerships, and opening doors to new opportunities. You bring curiosity, initiative, and a talent for helping both job seekers and employers succeed. Note: The salary listed above includes the scheduled 2% general salary increase that goes into effect on July 1, 2026. About the Workforce Services Division Workforce Services Division (WSD) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst and RESEA programs for job seekers and employers in Washington. WSD also connects job seekers with partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services.

Requirements

One year as a WorkSource Specialist 3 or equivalent class within the Employment Security Department, or another state’s Employment Security agency
Three years of professional experience in workforce development, social or human resource services, public relations, or professional public contact work
A combination of education and/or relevant experience that totals three years
Client-Centered Service Delivery: Needs assessment to evaluate client situations, goal setting to establish realistic objectives, case management to develop and oversee service plans, problem-solving to address barriers, and communication skills to guide and support clients effectively.
Eligibility Assessment Expertise: Ability to evaluate and determine client qualifications.
Employability Plan Development Expertise: Ability to structure personalized career growth strategies.
Career Coaching and Follow-Up Expertise: Ability to provide ongoing workforce guidance.
Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.

Responsibilities

Conduct needs assessments, develop individualized service strategies, and help customers establish and manage self-sufficiency goals.
Develop individualized employment plans and guide customers in effectively using WorkSource programs and services.
Perform staff-assisted job development, job matching, job referrals, and job-search verification.
Conduct outreach to local employers to promote WorkSource services, identify hiring needs, and build ongoing business relationships.
Provide coaching, mentoring, and life-skills instruction to customers with employment barriers.
Facilitate group and one-on-one orientations, workshops, and job-preparation activities using in-person and virtual methods.
Administer formal and informal assessments, explain results, and incorporate findings into employment plans.
Collaborate with WorkSource partners to confirm eligibility, coordinate resources, and align training recommendations.
Maintain accurate case notes, service plans, expenditures, and outcomes; enter and update data in multiple systems.