Employment Development Specialist (WSS3): North Seattle-Non-Permanent

State of Washington•King County - Seattle - N. Seattle, WA

7d•Onsite

About The Position

ESD is hiring for 2 non-permanent positions that are expected to last through December of 2026. The salary listed above includes the scheduled 2% general salary increase that goes into effect on July 1, 2026. Note: King County employees receive 5% premium pay in addition to the advertised salary and are eligible to receive a free ORCA card for transportation use. This position works in-person at the WorkSource office in North Seattle. The ideal candidate for the WorkSource Specialist 3 role is a dynamic and adaptable workforce development professional with a strong commitment to serving diverse communities. They bring a deep understanding of integrated service delivery and are passionate about connecting job seekers with meaningful employment opportunities while supporting employers in meeting their workforce needs. The incumbent will deliver employment services at the WorkSource Center, for those customers who need job search support, training and assistance to find employment who are unemployed. services both in-person and virtually, this candidate thrives in a fast-paced environment and is skilled at navigating multiple program areas including WorkFirst, Basic Food & Employment, Veterans Services, Reemployment Services and Eligibility Assessment (RESEA) and Workforce Innovation Opportunity Act, among others. This individual excels in providing customer-centered employment services, conducting assessments to identify training and employment pathways, and facilitating engaging orientations and workshops. They are detail-oriented and proficient in records management, ensuring compliance with agency and program procedures. Their ability to build and maintain strong relationships with businesses, community partners, and service providers enhances the reach and impact of WorkSource services. A collaborative team player, they contribute to regional service strategies and are committed to fostering innovation, continuity, and staff morale. They demonstrate a clear understanding of federal, state, and local policies and are dedicated to upholding agency performance standards. With a proactive mindset and a customer-first approach, this candidate is well-positioned to advance the mission of ESD and make a lasting impact in the community.

Requirements

1 year as a WorkSource Specialist 2 or equivalent class within the Employment Security Department, or another state’s Employment Security agency
2 years of professional experience in workforce development, social or human resource services, public relations, or professional public contact work OR a combination of education and/or relevant experience
The ability to take action to learn and grow
The ability to take action to meet the needs of others
Employment Coaching Expertise: Ability to provide career guidance and training
Workforce Development Knowledge: Proficiency in outlining employment options
Data Management Expertise: Ability to track job seeker and employer interactions systematically
Employment Support and Referral Expertise: Ability to assess job seekers’ needs effectively
Problem-Solving Skills: Proficiency in finding solutions and directing individuals to the correct services
Digital Literacy and Online Navigation Expertise: Ability to support job seekers in using web-based employment tools
Customer Assistance Skills: Proficiency in guiding individuals through digital job search platforms
Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check

Responsibilities

Provide routine, customer-centered employment services.
Provide staff-assisted customer services; conduct group and individual in-depth interviews, partial and full registrations, and review job readiness, employment barriers and customer needs; administer skill, interest, and aptitude tests using formal tools; identify employment and/or training goals; develop and monitor service plans; develop recommendations for continuous engagement
Provide information about the full range of agency services and programs; direct to appropriate internal or external resources and/or support services; provide for continuous engagement
Provide career and/or employment guidance and training information; refer customers to job search, training providers and/or resources through WorkSource and/or partner services
Perform records management functions in accordance with agency and local policy and procedures.
Administer a variety of assessments and informal and formal career tools; review and explain results; incorporate assessment results into employment plans in conjunction with relevant labor market information; prepare and present information to customer
Record and maintain case notes, service plans, program-related expenditures, and exit outcomes; coordinate with other employment and training programs as necessary; enter new and/or updated data in management information systems
Facilitate group or in-person orientations and workshops using in-person and virtual methods.
Facilitates general or program-related workshops and support group activities
Facilitates customer orientation to WorkSource services