Employment Services Technician 3 (PCN 07-5788)

State of Alaska•Anchorage, AK

5d•Onsite

About The Position

The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an Employment Services Technician 3 located in Anchorage. This position is in the Supervisory Unit (SS) at a Range 16. The Employment Services Technician 3 (EST 3) is a supervisory role responsible for overseeing daily operations in the Anchorage Midtown Job Center’s resource room. You will ensure customers receive effective, high-quality service while providing supervision, direction, and program support to Employment Services Technician 1 staff. Your responsibilities include hiring, scheduling, training, and managing performance, as well as guiding day-to-day workflow. You will also maintain strong partnerships with workforce and community organizations, monitor program performance, and uphold service quality across all resource room activities. The Department of Labor and Workforce Development, Division of Employment and Training Services’ mission is to provide labor exchange, employment and training services, and unemployment insurance to Alaskans and Alaska businesses to advance opportunities for employment and provide economic stability for communities in Alaska. The Midtown Job Center team is a dynamic professional staff, with diverse roles and expertise, cross-trained to work together for the development of a successful workforce. Our core values are Integrity, Teamwork, Respect, Customer Service, Communication, Excellence, Training and Creativity.

Requirements

One year of experience as an Employment Services Technician 2 with the State of Alaska or equivalent elsewhere.
OR Two years of experience as an Employment Services Technician 1 with the State of Alaska or equivalent elsewhere.
OR Three years of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.
Possess a valid driver’s license.
Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
Clerical: Knowledge of filing, typing, entering data, maintaining records, and using and completing forms.
Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities and other individual differences.

Responsibilities

Overseeing daily operations in the Anchorage Midtown Job Center’s resource room.
Ensuring customers receive effective, high-quality service.
Providing supervision, direction, and program support to Employment Services Technician 1 staff.
Hiring, scheduling, training, and managing performance of staff.
Guiding day-to-day workflow.
Maintaining strong partnerships with workforce and community organizations.
Monitoring program performance.
Upholding service quality across all resource room activities.
Engaging directly with the public to explain procedures, services, and requirements related to employment and training programs.