Employment Services Technician 1/2 (PCN 07-5726)

State of Alaska • Anchorage, AK

7d • Onsite

About The Position

The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an Employment Services Technician 1/2 located in Anchorage. This position is in the General Government Unit (GGU) at a Range 14/15. Employment Services Technicians deliver core employment, reemployment, and business services while administering SAEEI, SAEF, WIOA Title 1B, and STEP programs. In this role, you will learn eligibility criteria, program guidelines, case management systems, and how to support the creation and operation of Registered Apprenticeship programs. You will assist employers and apprentices with apprenticeship development, workforce preparation, labor-market information, and ongoing caseload management. You will also help ensure individuals overcome employment barriers by coordinating training resources and connecting them with appropriate services. This position engages employers, apprentices, and partner agencies to support workforce development across the region. This position plays a vital part in the division’s mission of strengthening Alaska’s workforce and encouraging economic stability for communities in Alaska. At the Midtown Job Center, we have strong core values with commitment to the work we do and recognize that each team member has a specialized skillset that brings value to the team. We are dedicated to building a well-trained and prepared workforce by serving our customers and businesses with the highest level of service, knowledge, and professionalism.

Requirements

• Possess a valid driver’s license.
• Alaska Residents must meet Alaska Residency Requirements.
• Employment Services Technician Level 1: One year of experience providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.
• Employment Services Technician Level 2: One year of experience as an Employment Services Technician 1 with the State of Alaska or equivalent elsewhere.
• OR Two years of experience providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.
• Must certify that they have a legal right to accept employment in the United States.
• Customer Service: Assess needs, provide information or assistance, resolve problems, or satisfy expectations; know about available products and services; committed to providing quality products and services.
• Interpersonal Skills: Show understanding, friendliness, courtesy, tact, empathy, concern, and politeness; develop and maintain effective relationships; relate well to people from varied backgrounds and different situations; sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Adaptability: Adjust planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Financial Management: Prepare, justify, and/or administer the budget for program areas; plan, administer, and monitor expenditures to ensure cost-effective support of programs and policies.
• Clerical: Knowledge of filing, typing, entering data, maintaining records, and using and completing forms.

Nice To Haves

• Opportunity to advance to Level 2 upon management’s assessment that the incumbent is performing adequately and has successfully completed training as an Employment Services Technician 1.

Responsibilities

• Deliver core employment, reemployment, and business services.
• Administer SAEEI, SAEF, WIOA Title 1B, and STEP programs.
• Learn eligibility criteria, program guidelines, and case management systems.
• Support the creation and operation of Registered Apprenticeship programs.
• Assist employers and apprentices with apprenticeship development, workforce preparation, labor-market information, and ongoing caseload management.
• Help ensure individuals overcome employment barriers by coordinating training resources and connecting them with appropriate services.
• Engage employers, apprentices, and partner agencies to support workforce development across the region.
• Serve customers and businesses with the highest level of service, knowledge, and professionalism.

Benefits

• Strong opportunities for professional growth.
• Clear path for advancement.
• Commitment to developing staff at every level.
• Alternate Work Week Schedule (upon passing probation) providing every other Friday or Monday off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed