Employment Services Specialist

Roccam Recruiting•San Francisco, CA

9h•Hybrid

About The Position

Under the direction of the Director of Employment Services, the Employment Services Specialist works both 1:1 with clients and in group settings to provide job search, case management, and placement assistance to the Center’s Trans Employment Program and LGBTQ Employment Services clients with multiple barriers to employment. The Center’s Employment Services programs offer vocational case management, job search and placement assistance, and referrals services, as well as retention support to participants and community partners.

Requirements

Cultural humility and demonstrated commitment to the transgender community; familiarity with the diversity of transgender, lesbian, gay, and bisexual identities/experiences required.
A minimum of one year of experience in workforce development, employment services, community development, case management, or volunteer management with adults from various professional backgrounds.
Detail-oriented, hardworking, and able to complete paperwork accurately & in a timely manner.
Strong presentation skills, including networking and public speaking or group facilitation.
Understanding of local resources, local and state employment laws, and employment resources for trans communities.
Strong communication and conflict resolution skills.
Ability to maintain confidentiality.
Strong interpersonal relationship skills. Ability to work both independently and within a team-oriented organizational structure. Experience working collaboratively with multiple agencies.
Strong verbal and written communications skills.
Computer proficiency in MS Office or similar programs, understanding of concept of relational database, competent using Internet and excellent research abilities.
Innovative and entrepreneurial approach, including solution-oriented approaches to complex issues. Ability to adapt to changing environment and priorities.
Commitment to the mission of the San Francisco LGBT Community Center.
Strong commitment to racial, social and economic justice, as evidenced by past/present work.
Must be able to work in a culturally diverse and fast paced environment.
Requires flexibility in working some evenings and/or weekend hours.

Responsibilities

Provide 1:1 services for community members seeking employment with a focus on barrier removal, life skills, job readiness, vocational counseling, job search, retention and/or referral to additional resources.
Conduct assessment and intakes for individuals seeking employment services to determine program eligibility, client needs, and referrals where appropriate.
Assess participants' occupational skills and interests as they pertain to the local job market and assist them in setting and reaching appropriate employment objectives.
Co-create Individual Employment Plan (IEP) with enrolled clients and support clients in implementing the employment plan.
Maintain knowledge of local resources available. Assess and refer clients to internal and external resources as necessary including mental health, medical, legal, crisis intervention, housing, transportation, trainings, group activities and workshops.
Support group activities for job seekers.
Coordinate and facilitate job search workshops and life skills classes tailored specifically for Trans/GNC/LGBTQ community members with multiple barriers to employment on a variety of topics including: resume and cover letter writing, completing employment applications, interviewing techniques, networking, effective workplace communication, and pre-job fair tips.
Coordinate and conduct individual/group instruction through demonstration, lecture, guest speakers, cooperative learning activities, and other modalities of teaching, which address learning style differences and potential learning disabilities.
Support career fairs and other Employment Services events, including employer engagement events, drop-in groups, workshops and other group programs.
Maintain client files for each 1:1 client: develop written IEP, ensure enrollment forms are completed and accurate, document client contacts and/or attempted contacts, collect documentation of employment and retention, and evaluation/feedback forms. Ensure confidentiality for program participations and client files.
Support documentation of all group activities, including collecting sign in sheets, feedback forms, curricula, contact information for speakers and presenters, and updates within Salesforce.
Support other administrative functions of the Employment Services Program, as necessary and required, which may include data entry in Salesforce, Workforce Central, and Sharepoint, etc., shared minute taking or meeting facilitation, and/or support with statistical and written narratives.
Support strong partnerships with other Center teams/staff and collaborative agencies.
Actively participate as a member of the Employment Services team. Support Employment Services program activities and general Center functions as appropriate. Collaborate with team in department planning, evaluation, and sharing best practices/resources.
Other related duties as assigned.