Employment Services Specialist 2026-01387

State of Wyoming•Riverton, WY

12d•Onsite

About The Position

The Wyoming Department of Workforce Services is seeking a motivated and customer-focused professional to provide employment and training services to individuals and businesses throughout the community. Under general supervision, this position assists customers in identifying employment opportunities, training resources, and supportive services while ensuring compliance with federal and state program guidelines, policies, and regulations. This position develops, manages, and monitors a caseload of participants enrolled in state and federal workforce programs. Responsibilities include assessing customer skills, education, and employment needs; providing career guidance and employment counseling; assisting job seekers with training and vocational opportunities; and referring individuals to employers or community resources that support successful employment outcomes. The successful candidate will work closely with employers to identify workforce needs, develop recruitment strategies, and help fill employment and vocational training openings. Duties also include conducting on-site business visits, promoting coordinated agency services, assisting employers with workforce resources and training grants, and supporting hiring efforts through applicant referrals and follow-up activities. Additional responsibilities include maintaining accurate records and data within electronic systems for case management, job postings, reporting, and program compliance. This position also organizes and participates in community outreach events designed to connect employers with job seekers and increase awareness of Department services. The ideal candidate will possess strong communication, organizational, and customer service skills, with the ability to work effectively with individuals who may face significant barriers to employment while maintaining professionalism, confidentiality, and a commitment to public service.

Requirements

Knowledge of state and federal statutes relative to employment and Agency programs.
Knowledge of departmental policies, customer service standards, and inter-agency protocols.
Knowledge of labor market information for the State of Wyoming and the skill to obtain current employment and job resource information using various multimedia resources, particularly Internet services.
Knowledge of administering and interpreting interest, skills, and proficiency tools, and assessing employment issues and limitations.
Knowledge of case management practices to determine needs, create reasonable plans, and follow clients through successful program completion.
Skills in public speaking, oral, written, and electronic communication, and record-keeping.
Skills in establishing rapport with partner services and respecting established protocol with government agencies and their staff.
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Ability to actively listen to others in order to foster a positive exchange of information.
Bachelor's Degree (typically in Business or Human Services)
0-1 year of progressive work experience (typically in Business or Human Services)
Must have a valid driver's license.

Nice To Haves

Case management experience
Experience working in state and federal programs
Customer service experience
Experience building and maintaining relationships with community partners
3-4 years of progressive work experience (typically in Business or Human Services) in lieu of a Bachelor's degree

Responsibilities

Provides services to individuals by coordinating and executing a broad range of individual services in accordance with Federal and State program guidelines, policies, and regulations.
Develops, manages, and monitors a caseload of participants enrolled in state and federal programs.
Confers with employers to develop and fill employment and vocational training openings.
Refers applicants to employment or other community resources.
Assesses and evaluates client skills, education, and training.
Assists, directs, and counsels claimants and job applicants.
Interviews assess and evaluate customers to meet employment, training, and vocational needs.
Enters and monitors data in electronic systems for job postings, candidate file searches, and program reporting.
Assists, directs, and counsels business customers on the multitude of DWS coordinated business services, training grants, and resources.
Provides on-site visits to businesses to understand employer needs, operations, and job openings.
Organizes and participates in community events designed to connect business needs and job seekers and advance DWS services to both.
Works with Program Staff to ensure compliance with Department of Labor case management standards.
Refers applicants to employers and follows up on the hiring process.
Provides excellent customer service to internal and external customers.
Provides employment services to people who may have significant barriers to employment.