Employment Services Case Manager (Career Center Services)

Equus•Raleigh, NC

1d•Onsite

About The Position

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Requirements

Ability to maintain flexibility as needs of contract or contractor require
A working knowledge of MS Office and Google docs
Two years of experience in career advisement and development, workshop facilitation, developing workforce curriculum, public speaking and content development
Ability to prioritize tasks and document visits and contacts
Demonstrated telephone, computer and strong written and verbal communication skills
Strong leadership skills with a demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectives
Professional understanding of a vast array of occupations and career paths, ideally including those in the healthcare field
Bachelor's degree from an accredited college or university in education, social services, healthcare and/or communications
Customer service experience required

Responsibilities

Build a professional one-on-one working relationship with clients to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes: assessment, individualized attention and coordination
Provide consistent and comprehensive case management and follow-up
Conduct new customer orientation - Help to ensure that positive outcomes and goals are met as required by contract - Work with schools, account managers and management to ensure appropriate documentation is completed and received
Facilitate all professional development workshops
Maintain organized database of clients and keep detailed documentation of all contacts with clients - Ensure participants follow through with planned activities as outlined in contract with funding agency
Provide individualized assessment of work, provide referrals to appropriate community service or social service agencies when needed
Accurately complete required documentation for enrollment
Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract
Create solutions to participant attendance problems
Assist in the preparation of project reports as needed (participation, placement)
Manage programs, including the coordination of introductory workshops, the facilitation of weekly workshops, the issuance of grants in accordance with predetermined allocation targets, and collection of placement data
Manage the programmatic offerings of the Centers job preparation workshops to ensure a business-driven curriculum, a high quality of presentation, a satisfactory participation rate, clear messaging of next steps, and a tangible output
Work collaboratively with the business services team to identify which jobs are available, what qualifications are needed, and which workshops and trainings can best prepare jobseekers for these positions
Develop and maintain a standard communication plan to keep staff aware of center-wide issues and their role in meeting operational goals
Participate in activities including training, capacity building, and professional development - Work with leadership to identify operational challenges and to design and implement process improvements
Provide operational support and coverage as needed
Assist in the intake services for the Center
Provide operations support for all compliance driven standards
May be assigned other tasks and duties reasonably related to their job responsibilities
Other duties as assigned