Employment Screening SR Coordinator

Allegis Group•Hanover, MD

9d•$48,500 - $72,700•Onsite

About The Position

As a member of Allegis Group’s Corporate HR Shared Services department, the Employment Screening Sr. Coordinator provides customer service to corporate partners and field offices across the company’s operating companies on employment-screening matters, including pre-employment background screenings, drug and alcohol testing, and medical exams. The role supports the U.S. and Canadian Employment Screening Programs and provides analytics to monitor operating-company compliance with company policies and advance the program. The position partners with field offices, Field Support Group, Allegis Compliance teams, corporate stakeholders, and screening vendors. It requires functional knowledge of employment screening, particularly drug testing and occupational health programs that may affect hiring and screening across the employee life cycle. The role consults on program processes, adjudicates background-screening results, supports vendor integrations and automated systems, provides training, reporting, and escalation support, and identifies process improvements. In-office presence is required at least four days per week.

Requirements

3–4 years of practical business experience in operations and/or human resources.
Strong initiative and a proactive approach to accountability and continuous improvement.
Problem-solving and analytical skills, including the ability to diagnose complex issues and make fact-based decisions.
Ability to manage multiple priorities and workflows in high-volume, deadline-driven settings.
High attention to detail and commitment to accurate, quality work.
Strong customer-service orientation, responsiveness, and professionalism.
Effective written and verbal communication across organizational levels.
Proficiency in Microsoft Excel and Word for reporting and documentation.
Ability to work independently and in team-oriented environments that foster openness, honesty, and healthy competition.

Nice To Haves

Bachelor’s degree in Human Resources, Business, or Criminal Justice preferred.
Knowledge of state drug-testing laws preferred.
Knowledge of the Fair Credit Reporting Act (FCRA) preferred.

Responsibilities

Consult with the business on U.S. and Canadian drug testing, occupational health, and background-screening processes.
Partner with offices to provide education and necessary training, including conducting presentations for field support partners.
Build working relationships with field support leadership, Employee Relations, HR, Legal, operating-company compliance groups, and Health & Safety Managers.
Serve as a liaison among field offices, corporate personnel, and the background-screening provider to coordinate and resolve screening matters.
Respond to tier 1 and tier 2 HR Matters emails regarding background checks, drug testing, and occupational health screenings.
Evaluate completed background-screening results and investigations to adjudicate candidate employment eligibility in accordance with company, client, state, federal, and FCRA requirements.
Track selected background-check outcomes requiring manual adjudication and obtain information from field offices needed to adjudicate results.
Collaborate with field offices and corporate stakeholders to define and document custom client adjudication criteria, translating written requirements into compliant screening services aligned with company policy and applicable law.
Review and redline service agreements and client requirement guides to determine testing requirements and the ability to meet client requirements.
Prepare Exhibit B addendums for specialty drug-testing panels.
Provide support for eScreen and First Advantage integration questions involving drug, medical, background-check, and occupational health programs.
Implement, manage, and oversee random drug-testing programs and scheduling.
Implement regulatory updates to background-check forms, drug testing, and workflows within onboarding automation systems, including Smart ERP and Bullhorn.
Perform job-related duties within onboarding automation and applicant tracking systems, including ACT, Bullhorn, Connected, and Smart ERP.
Investigate and resolve customer, vendor, and service-related issues and escalations to maintain program integrity and timely resolution.
Complete ad hoc projects and identify process-efficiency and improvement opportunities.
Prepare and deliver daily and weekly reporting for drug testing, occupational health, backgrounds, and team metrics.
Maintain Degreed training for the Employment Screening Team and update team training materials and documents.
Serve as a secondary escalation contact for customer and team-member questions or issues.
Assist the HR Manager with department projects and tasks as needed.
Promote an inclusive, supportive team culture where new ideas are welcomed.
Establish alternative vendor accounts, employment-screening packages, or drug-test panels as needed.
Maintain and update user access to vendor sites.
Audit background packages and alternative drug and background vendors.
Train and educate field offices and corporate partners on vendor systems, policies, and processes.

Benefits

Medical, dental, and vision coverage
Hospital plans
401(k) retirement plan with pre-tax and Roth post-tax contributions
Company-paid basic life and AD&D insurance, with voluntary life and AD&D coverage for employees and dependents
Company-paid short- and long-term disability
Health Savings Account and Dependent Care Flexible Spending Account
Transportation benefits
Employee Assistance Program
Tuition assistance
PTO
Allegis Group paid family leave
Parental leave
Bonus eligibility