Employment Screening SR Coordinator

Allegis Group•Hanover, MD

About The Position

As a member of Allegis Group’s Corporate HR Shared Services department, the Employment Screening Senior Coordinator provides customer service to corporate partners and field offices across the company’s operating companies on employment screening matters, including pre-employment background screenings, drug and alcohol testing, and medical exams. The position also supports analytics and compliance monitoring to advance the employment screening program in the United States and Canada. The role partners with Field Support Group, Allegis Compliance teams, and screening vendors on daily inquiries and supports related business processes and procedures. It requires functional knowledge of employment screening practices, particularly drug testing and occupational health programs, and how they affect hiring and screening throughout the employee life cycle. The position requires working in the office at least four days per week.

Requirements

3–4 years of practical business experience in operations and/or human resources.
Strong problem-solving and analytical skills, including the ability to diagnose complex issues and make fact-based decisions.
Ability to manage multiple priorities and workflows in high-volume, deadline-driven settings.
High attention to detail and commitment to accurate, quality work.
Strong customer service orientation, responsiveness, and professionalism.
Effective written and verbal communication across organizational levels.
Proficiency in Microsoft Excel and Word for reporting and documentation.
Ability to work independently and in team-oriented environments.

Nice To Haves

Bachelor’s degree in Human Resources, Business, or Criminal Justice.
Knowledge of state drug-testing laws.
Knowledge of the Fair Credit Reporting Act (FCRA).
Initiative and a proactive approach to accountability and continuous improvement.

Responsibilities

Advise the business on processes related to US and Canadian drug testing, occupational health, and background screenings; educate and train offices as needed.
Build working relationships with operating company field support leadership, Employee Relations, HR, Legal, compliance groups, and Health & Safety Managers.
Conduct training sessions and presentations for field support partners on drug, occupational health, and background screening programs.
Act as a liaison among field offices, corporate personnel, and the background screening provider to coordinate and resolve employment screening matters.
Respond to tier 1 and tier 2 HR Matters inquiries concerning background checks, drug screenings, and occupational health screenings.
Evaluate completed background screening results and investigations to determine candidate employment eligibility in accordance with company and client policies, applicable state and federal law, and FCRA requirements.
Track selected background check outcomes requiring manual adjudication, ensuring alignment with state protocols and enterprise standards; obtain information from field offices needed for adjudication.
Collaborate with field offices and corporate stakeholders to define and document custom client adjudication criteria, translating written requirements into compliant screening services aligned with company policy and applicable legal standards.
Review and redline service agreements and client requirement guides to determine testing requirements and the ability to meet client requirements.
Prepare Exhibit B addendums for specialty drug testing panels.
Provide support for eScreen and First Advantage integration questions related to drug, medical, background check, and occupational health programs.
Implement, manage, and oversee random drug testing programs and scheduling.
Implement regulatory updates to background check forms, drug testing, and onboarding workflow systems, including Smart ERP and Bullhorn.
Perform job-related duties in onboarding automation and applicant tracking systems, including ACT, Bullhorn, Connected, and Smart ERP.
Investigate and resolve customer, vendor, and service issues, including escalations, to maintain program integrity and timely resolution.
Complete ad hoc projects and identify process improvements and efficiency opportunities.
Prepare and deliver daily and weekly reporting on drug screening, occupational health, backgrounds, and team metrics.
Maintain Degreed training for the Employment Screening Team and update team training materials and documents.
Serve as a secondary escalation contact for customer or team member questions and issues; assist the HR Manager with department projects or tasks as needed.
Promote an inclusive and supportive team culture where new ideas are welcomed.
Establish alternative vendor accounts, employment screening packages, and drug test panels as needed; maintain user access to vendor sites.
Audit background packages and drug and background alternative vendors.
Train and educate field offices and corporate partners on vendor systems, policies, and processes.

Benefits

Medical, dental, and vision coverage
Hospital plans
401(k) retirement plan with pre-tax and Roth post-tax contributions
Company-paid basic life and AD&D insurance, with voluntary life and AD&D coverage for employees and dependents
Company-paid short- and long-term disability
Health and dependent care spending accounts (HSA and DCFSA)
Transportation benefits
Employee Assistance Program
Tuition assistance
Paid time off (PTO)
Allegis Group paid family leave
Parental leave
Bonus eligibility