Employment Program Supervisor

International Rescue Committee•Dallas, TX

14h

About The Position

The Employment Program Supervisor maintains and enhances employment services for refugees, asylees, and SIV clients to support self-sufficiency. The role ensures program goals are met and oversees quality control for service provision and contractual compliance. The supervisor leads a team and reports to the Economic Empowerment Manager. The supervisor oversees employment program implementation, client services, staff supervision, documentation, data tracking, and grant performance. The position also develops relationships with area employers, supports gender-equality efforts to improve women's access to employment, produces program reports, and may assist with grant writing. Regular travel throughout the service delivery area is required, using a personal vehicle to transport oneself and clients as needed.

Requirements

Undergraduate degree; preferably in Social Work, Human Services, or a related field.
Two to three years of experience securing employment opportunities for clients in refugee resettlement, workforce development, or closely related social service delivery.
Strong organizational skills and demonstrated ability to manage multiple priorities and deliver measurable results under pressure, tight deadlines, and in a fast-paced environment.
Program and staff management skills, including experience developing, leading, implementing, and monitoring projects or programs in nonprofit or community-based organizations.
Ability to coach staff and take initiative.
Negotiation, interpersonal, oral communication, and written communication skills, particularly in a multicultural environment.
Mission- and outcome-driven approach, self-confidence, and commitment to client success.
Proficiency in Microsoft Word, Excel, and Outlook, and strong keyboarding skills.
Fluency in written and spoken English.
Valid driver's license, access to a personal vehicle with current insurance, and ability to travel regularly throughout the service delivery area.

Nice To Haves

Experience supervising, supporting, and training staff.
Experience in a nonprofit or human services agency.
Familiarity with the ETO database.

Responsibilities

Lead, develop, and supervise direct service staff through team meetings, individual supervision, coaching, goal-setting, workload management, and troubleshooting.
Ensure compliance with agency policies, procedures, and protocols.
Oversee employment program implementation and management to ensure program requirements and IRC standards of care are met.
Track enrolled clients in ETO and IRIS to ensure services are timely and properly documented.
Communicate with employment staff about challenging cases and intervene promptly and professionally to support appropriate service delivery.
Identify ways to advance gender equality, especially by increasing women's access to employability services.
Develop and maintain long-term relationships with area employers to identify suitable job opportunities for clients.
Use a personal vehicle to travel and transport clients for job-related responsibilities in the service delivery area.
Ensure programs meet funder and agency requirements for documentation, case files, data tracking, and administrative compliance.
Coordinate quality assurance, including periodic case-file and electronic-data reviews with the supervisor and employment specialists.
Monitor progress toward performance requirements and support the employment team in meeting program goals.
Oversee implementation, monitoring, and evaluation for grants in the portfolio.
Produce timely, high-quality program reports and complete or oversee reports for IRC headquarters and funders.
Assist with grant-writing activities when opportunities arise.
Participate in program meetings, staff development activities, and other assigned duties.
Coordinate cases and communicate effectively across teams and departments to provide comprehensive, strength-based services to clients.

Benefits

Paid sick leave: 10 days.
10 U.S. holidays.
20–25 days of paid time off based on role and tenure.
Medical insurance, with plans starting at $163 per month.
Dental insurance, with plans starting at $6.50 per month.
Vision insurance, with plans starting at $5 per month.
Flexible spending accounts for healthcare, dependent care, and commuter expenses.
403(b) retirement savings plan with employer match and immediate vesting.
Non-elective employer retirement contribution based on age and years of service, with three-year vesting.
Disability insurance.
Life insurance.
Employee Assistance Program offering confidential counseling and support services for employees and their families.