Employment Program Supervisor

International Rescue Committee•Dallas, TX

22h•$63,296 - $67,955

About The Position

The Employment Program Supervisor maintains and enhances employment services for refugees, asylees, and SIV clients to support their self-sufficiency. The supervisor ensures program goals are met and manages quality control for service provision and contractual compliance. This role supervises a team and reports to the Economic Empowerment Manager. The supervisor oversees employment programs and client services, supports staff development and performance, monitors program data and documentation, and ensures compliance with agency and funder requirements. The role also builds relationships with area employers, identifies opportunities to improve women participants’ access to employment, and produces program reports. Regular travel throughout the service delivery area is required, using a personal vehicle to transport oneself and clients.

Requirements

Undergraduate degree; preferably in Social Work, Human Services, or a related field.
Two to three years of experience securing employment opportunities for clients in domestic refugee resettlement, workforce development, or closely related social service delivery.
Strong organizational skills and demonstrated ability to manage multiple priorities and deliver measurable results under pressure, tight deadlines, and in a fast-paced environment.
Program and staff management skills, including experience developing, leading, implementing, and monitoring projects or programs in nonprofit or community-based organizations.
Ability to coach staff and take initiative.
Proven negotiation, interpersonal, oral communication, and written communication skills, especially in a multicultural environment.
Mission- and outcome-driven approach, self-confidence, and commitment to client success.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, and strong keyboarding skills.
Fluency in written and spoken English.
Valid driver’s license, access to a personal vehicle with current insurance, and ability to travel regularly throughout the service delivery area.

Nice To Haves

Experience supervising, supporting, and training staff.
Experience in a nonprofit or human service agency environment.
Familiarity with the ETO database.

Responsibilities

Lead, develop, and supervise direct service staff through team meetings, individual supervision, coaching, goal-setting, workload management, task prioritization, and troubleshooting.
Ensure that the supervisor and employment team comply with agency policies, procedures, and protocols.
Oversee implementation and management of employment programs to ensure program requirements and IRC standards of care are met.
Track enrolled clients in ETO and IRIS to ensure employment services are delivered on time and documented properly.
Maintain communication with employment staff about challenging cases and conduct timely, professional interventions to support appropriate service delivery.
Identify opportunities to advance gender equality, particularly by increasing women participants’ access to employability services.
Develop and cultivate long-term relationships with area employers to identify suitable employment opportunities for clients.
Use a personal vehicle to travel and transport clients to job-related activities throughout the service delivery area.
Ensure programs meet funder and agency requirements for documentation, case files, data tracking, and administrative compliance.
Coordinate quality assurance by conducting periodic case-file and electronic-data reviews with the supervisor and employment specialists.
Monitor progress toward program performance requirements and support the employment team in meeting them, including through grant implementation, oversight, monitoring, and evaluation.
Produce timely, high-quality program reports, including completing or overseeing reports for IRC headquarters and funders.
Assist with grant-writing activities as opportunities arise.
Participate in program meetings, staff development activities, and other assigned duties.
Coordinate cases and communicate effectively with team members and departments to provide comprehensive, strength-based services to IRC clients.

Benefits

Paid sick leave (10 days).
10 U.S. holidays.
20–25 days of paid time off, based on role and tenure.
Medical insurance, with coverage starting at $163 per month.
Dental insurance, with coverage starting at $6.50 per month.
Vision insurance, with coverage starting at $5 per month.
Flexible spending accounts for healthcare, dependent care, and commuter expenses.
403(b) retirement savings plan with employer match and immediate vesting.
Non-elective employer retirement contribution based on age and years of service, with three-year vesting.
Disability insurance.
Life insurance.
Employee Assistance Program offering confidential counseling and support services for employees and their families.