Employment Case Manager & Job Developer - Regular Part-Time

Smithers Community Services Association • Smithers, BC

6d • CA$29 - CA$33 • Onsite

About The Position

Smithers Community Services Association (SCSA) is a dynamic non-profit organization with over 50 years of history, dedicated to serving the Bulkley Valley and surrounding communities. With an annual operating budget of approximately $5 million and a team of over 60 employees, SCSA offers a diverse range of programs including supportive housing, homelessness prevention, family support, settlement services, transportation, seniors' services, and community literacy. The organization is committed to continuous improvement, innovation, and responding to evolving community needs, guided by principles of being client-centered, accessible, inclusive, trauma-informed, and accountable. SCSA values equity, diversity, inclusion, Reconciliation, collaboration, integrity, and continuous learning, believing every individual deserves dignity, respect, and the opportunity to thrive. The English Language and Multicultural Services (ELMS) Program specifically empowers newcomers to Canada through English classes, volunteer matching, orientation, community connection, employment services, and cultural activities, utilizing learner-centered approaches to integrate newcomers into Canadian culture and resources. The Employment Case Manager & Job Developer role supports eligible clients in achieving sustainable employment through individualized planning, career coaching, job search assistance, and labor market guidance. This position involves comprehensive case management, client needs assessment, action plan development, and connecting clients with resources. A key aspect of the role is job development, which includes building employer relationships, promoting clients, identifying opportunities, and supporting job placements. Collaboration with employers, community partners, and service providers is essential for high-quality service delivery and positive client outcomes.

Requirements

• Relevant post-secondary education in immigration services, adult education, social services, employment services, or a related discipline, combined with a minimum of two (2) years of relevant experience in the same or a closely related field, or an equivalent combination of education and experience.
• Must work well with people and demonstrate knowledge of the challenges that may be part of immigrant settlement in Canada.
• A demonstrated record of working with diverse populations, employers, training providers, community resources and other employment related service providers.
• Knowledge of the local labour market, community resources, government programs, job search techniques, career development and issues relating to unemployment.
• Ability to effectively coach clients within set parameters and time frames.
• Ability to provide services effectively to clients in a one-on-one and group format as well as by outreach and remote access methods.
• Ability to match between a client’s skill set and abilities, and the needs of an employer.
• Strong critical thinking, people- and organizational-skills.
• Strong written and verbal communication skills, with proficiency in Microsoft Office, case management systems, virtual communication platforms, and social media for client and employer engagement.
• Be self-directed and able to work well independently and as part of a team.
• Must be legally authorized to work in Canada.
• Be familiar with and adhere to the philosophy, policies, and procedures of the Association.
• Represent the Association positively and professionally at all times.
• Understand and be committed to terms of confidentiality and sign a pledge of confidentiality.
• Undergo a Criminal Record Search as and when required by the Association.
• Actively participate in regular performance evaluations.

Responsibilities

• Conduct Needs & Strengths Assessments and develop an Action Plan for every client by collaborating with the client and reaching agreements on the objectives, services, and activities.
• Provide short-term employment retention support by helping clients address workplace challenges, understand Canadian workplace expectations, and connect with appropriate resources to support successful employment.
• Develop and maintain strong relationships with local employers, industry partners, and community organizations to identify employment opportunities, promote client hiring, and support successful job placements.
• Conduct job development activities, including employer outreach, job matching, labour market research, and advocating on behalf of clients to connect them with sustainable employment opportunities that align with their skills, experience, and career goals.
• Support clients with maintaining employment through job coaching, including assistance with onboarding procedures (e.g., new-hire packages, timesheets, benefits applications), completion of new-hire training, and familiarization with job-specific requirements and Canadian workplace culture.
• Assist clients in navigating and accessing other employment services (e.g., WorkBC) and education or skills training programs.
• Educate clients concerning their employment rights and responsibilities under the Employment Standards Act of British Columbia.
• Conduct group information sessions and workshops using a variety of service delivery methods and invite guest speakers as needed.
• Build and strengthen networks with community stakeholders and employers to improve the settlement experience for newcomers in our community.
• Record, maintain, and report client data and information through relevant platforms.
• Assist with other ELMS program activities as needed (e.g., Community Connections events, volunteer management, and other settlement initiatives).

Benefits

• Comprehensive Extended Health Care, including vision, dental, and counselling services (up to $1,500 coverage).
• Life Insurance and Long-Term Disability coverage.
• Registered Retirement Savings Plan (RRSP) available after 1 year of service.
• Personal days and paid vacation entitlement.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree