Employment Case Counsellor (2026-300-CP)
About The Position
This position reports to the Manager, Workforce Development, Trades. The incumbent delivers in-person and remote case management, employment counselling and job development activities to prepare clients for employment opportunities in specific sectors, roles and occupations. The Employment Case Counsellor (ECC) will be responsible for ensuring the progress and success of the client experience in various programs at WoodGreen, managed by the Workforce Development Team. The Employment Case Counsellor will work with unemployed or underemployed clients with barriers to employment and/or who are part of a traditionally under-represented group within the labour market. The ECC will be the client’s advocate. The ECC will assist in resolving client problems and eliminating barriers to successful participation in the program(s). They will assist the client in preparing for their successful job search (e.g. building a LinkedIn profile and ATS-friendly resume, conducting an online job search, successful remote and in person interviewing, etc.)
Requirements
- Minimum undergraduate degree in Social Services or a related field(s).
- One to three years experience delivering employment related services, ideally involving employment counselling, case management, job development, training, and assessment.
- Significant lived experience, preferably in multiple occupations and work settings, that can be shared to inspire and teach clients successful life strategies and resilience.
- Experience working with vulnerable populations, ideally job seekers with multiple barriers
- Track record of successfully placing clients in employment.
Nice To Haves
- Demonstrated casework, counselling, and group work skills.
- Skills in approaching and working successfully with employers to obtain placements or employment for clients with barriers.
- Able to work effectively with target population.
- Strong digital literacy skills, particularly in the areas of online job search, online learning, building an online presence and optimizing the use of LinkedIn.
- Expert knowledge of employment-related information including resume writing, interviewing, networking and job search.
- Excellent written, verbal communication skills, and strong presentation skills, organizational, planning and time-management skills
- Demonstrated intervention (including crisis intervention) skills and Social assessment skills.
- Knowledge and skills in conflict resolution.
- Well-developed writing skills in recording case notes and client file documentation
- Strong skills in accurate and timely data collection and reporting. Knowledge of Employment Ontario forms and guidelines a plus.
- Strong computer skills, including internet research skills.
- Knowledge and skills in the use of social resources.
- Knowledge of community development
- Knowledge and experience of job development
Responsibilities
- Performs case management duties, which include assessment, goal setting and the development of action plans with clients, ongoing intervention, re-assessment, case termination, and follow up.
- Locates and contacts potential employers and finds job opportunities for clients.
- Works collaboratively with training facilitator to support clients’ active and successful participation in training programs. This could include problem solving and client support around attendance, behaviour, comprehension and other barriers to success.
- Assessment duties to include administering a range of assessment tests including skills-based, occupational and educational tests and using results to help clients explore options and make decisions about training and employment opportunities.
- Facilitates information sessions and workshops as needed.
- Supports clients in the use of an online platform to explore job opportunities.
- Conducts in person (as possible), online, social media and phone based outreach activities to attract and screen clients for programs and services. Conduct program information sessions and performs intake activities.
- Provides assistance to participants as they manage their life situation (eg. direct those in need to the appropriate service: housing, medical, child care, and emotional wellness issues).
- Identifies barriers to learning and/or employment and refers participants to the appropriate source of support.
- Responds to emergencies and provides crisis intervention in addition to maintaining a caseload.
- Maintains detailed notes of client interaction. Enters and manages data in online client records and collects statistical data according to Program and Unit policies.
- Liaises with community agencies and attends meetings.
- Works with other WoodGreen staff in order to provide interdisciplinary support to participants.
- Ensures the anti-racism objectives and community development principles of the organization are achieved within the program.
Benefits
- Opportunity to Work Remotely after Orientation & Training Period
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
