Case Counsellor Specialist (2026-294-HB)

WoodGreen Community Services•Toronto, ON

11d•Hybrid

About The Position

WoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity. The Homeward Bound program is an employment wrap around program that assists female-led families who are living in unstable conditions make a successful transition to sustainable employment, permanent housing and independent living for themselves and their children. The program includes many components including, career development and life skills, academic upgrading and computer training, and a college diploma program. There are also an internship component and access to sustainable employment opportunities. Homeward Bound also offers on-site childcare, family support, and an after-4 program for school aged children.

Requirements

Master of Social Work or Master’s Degree in related field. Candidates with BSW and related experience would also be considered.
Registration with the Ontario College of Social Workers and Social Service Workers or its equivalent preferred.
Minimum two (2) years related work experience with women who have experienced homelessness, violence, or related issues at a case management level, and employment planning and preparation work.

Nice To Haves

Extensive experience in a variety of counselling modalities especially related to working with women who have experienced homelessness or domestic violence.
Demonstrated case management and group facilitation skills.
Strong knowledge of career planning and job search techniques.
Provide on-going feedback to enhance employability of all clients
Demonstrated intervention skills, including crisis intervention.
Demonstrate an on-going self-reflection to ensure best practices in service delivery
Social assessment skills.
Knowledge and skills in conflict resolution.
Well-developed and timely documentation skills
Strong computer skills, including internet research.
Knowledge of community development and skills in the use and referral to social resources.
Collaboration and teamwork skills essential
Able to work under pressure.
Demonstrated experience working with clients from diverse communities.
Understanding of anti-oppressive practices and trauma-informed approach.
Lived experience as member of BIPOC community, or other experience of social identity intersectionality.

Responsibilities

Uses professional case management practices and a variety of clinical modalities to perform case work duties which include assessment, goal setting and the development of action plans with clients, ongoing intervention, re-assessment, case termination, and follow up.
Coordinates client participation in all aspects of the Homeward Bound program including, liaising with Community Colleges and academic upgrading providers to ensure participant enrolment and full participation in programs and on-the-job training experiences such as field placements and internships.
Ensures that all clients prioritize meeting program goals and milestones.
Responsible for ongoing liaising and coordination with Toronto Children Services and Toronto Employment and Social Services.
Provides instrumental help to assist the women to resolve functional problems of daily living, to provide advocacy, and to facilitate access to appropriate support services such as health care, budget planning/financial management, and housing help.
Identifies barriers to learning and refers participants to the appropriate source of support.
Responds to emergencies and provides crisis intervention in addition to maintaining a caseload.
Maintains client records in a centralized data base in accordance with program policy.
Collects statistical data according to central and unit policies.