Employment Counsellor

VPI INC.•Richmond Hill, ON

19h•CA$0 - CA$53,820

About The Position

VPI is a Service Provider for Employment Ontario, funded by the Ontario Government to support jobseekers and employers. With over 30 years of experience, VPI operates in multiple locations across Southern Ontario. Our organizational values are Ethics, Passion, Innovation, and Courage, driving our commitment to making a positive and sustainable impact. We embrace inclusivity and diversity, ensuring accessible employment practices and a supportive work environment where team members can be their authentic selves. This role is crucial for filling an existing vacancy and requires individuals passionate about making a positive impact on the lives of those we serve. The goal is to provide exceptional client experiences, fostering an environment where clients feel safe, heard, supported, and see progression in skill development and life stabilization, ultimately leading to sustainable employment and career development.

Requirements

Strong critical-thinking, judgment, decision-making, and problem-solving skills.
Excellent active listening, interpersonal, and communication skills.
Proven ability to build rapport and maintain lasting professional relationships with job seekers, employers, and community partners.
Strong organizational, time-management, and multitasking abilities.
Effective information-gathering skills with strong attention to detail.
Comfortable using technology and identifying opportunities to improve processes and efficiencies.
Demonstrates integrity, sound judgment, and a strong work ethic.
Able to work effectively and remain resilient in a fast-paced, client-centered environment.
Self-motivated, confident, and proactive, with the initiative to work independently and collaboratively.
Strong commitment to providing responsive, high-quality customer service.
Outgoing and enthusiastic about learning how employers’ needs can align with available services to create mutual value.
Results-driven and comfortable working toward established individual and team performance targets.

Responsibilities

Conduct comprehensive client assessments to evaluate employment-related strengths, needs, abilities, skills, and barriers, while clearly explaining program requirements, available services, and participant expectations.
Deliver services in a professional, welcoming, and safe manner while maintaining confidentiality and respecting client privacy.
Collaborate with clients to develop personalized Employment Action Plans focused on achieving sustainable employment while providing individualized job-matching support.
Provide ongoing pre-employment support, including career counselling, job-search coaching, skills development, and life stabilization referrals identified in the Employment Action Plan.
Facilitate individualized interview preparation and mock interview sessions tailored to each client’s needs, barriers, and employment opportunities.
Assess client eligibility for Job Seeker Financial Supports and determine appropriate funding for employment-related needs, including assessments, transportation, attire, grooming, equipment, and supplies.
Collaborate with clients to develop career development support plans focused on long-term job retention and career advancement.
Work collaboratively with the Branch Manager to monitor and achieve individual and team performance targets, including Job Seeker Financial Support allocations and expenditures, job matches, successful transitions to post-employment services, and client satisfaction.
Maintain complete and up-to-date client files across multiple CRM databases and internal portals, including case notes, action plan items, and calendar entries.
Remain informed of current conditions and emerging developments within local and regional labor markets.
Build and maintain strong relationships with community stakeholders, attend community events, and generate and manage client referrals.
Perform additional duties as required to support the objectives of the role.