Employer Enrollment Representative, Seasonal

eHealth

12d•Onsite

About The Position

Join us in creating a better way! At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally. Move your career forward while connecting countless people to the life-changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference. We are seeking a detail-oriented and customer focused Employer Enrollment Representative to join our team. In this role, you will monitor a shared inbox, process employer group and employee benefit requests, and complete enrollment related tasks through various online systems and portals. The ideal candidate is organized, has strong written communication skills, pays close attention to detail, and can quickly learn new systems and processes. This is a seasonal role scheduled to end 03/31/2027

Requirements

High school diploma or GED; an associate degree or college coursework is preferred.
1–2 years of experience in health plan enrollment, healthcare administration, insurance operations, or a related field.
Experience working with enrollment or health insurance systems.
Highly detail-oriented with a strong focus on accuracy and data integrity.
Comfortable handling confidential and sensitive member information with discretion.
Proficient in Microsoft Office, including Excel, Outlook, and Word.
Organized, resourceful, and able to manage multiple priorities in a fast-paced environment.

Nice To Haves

Sales force experience is a plus but not required.
Working knowledge of Medicare and/or ACA enrollment guidelines preferred.

Responsibilities

Monitor and manage a shared inbox, reviewing and responding to requests from employer groups.
Process requests such as employee terminations, adding or cancelling coverage, and other benefit changes.
Determine whether requests can be handled directly or need to be routed to another department.
Complete enrollment and benefit-related tasks through various online portals and systems.
Send and manage recertifications and maintain accurate documentation.
Review detailed paperwork and information while following specific procedures and carrier requirements.
Assist existing team members while learning processes, systems, and responsibilities.
Demonstrate eHealth’s values in your behaviors, practices, and decisions.