Employer Account Services Representative

Sanford Health•Bismarck, ND

5d•Onsite

About The Position

The Employee Account Services Representative role supports Occupational Medicine activities related to business office operations. These responsibilities include, but are not limited to: charge entry, invoicing, payment posting, account reconciliation, aging follow-up, and billing issues resolution. The role supports system processes, workflow consistency, and third-party administrator coordination to ensure accurate service delivery and efficient business operations. Integrates system processes and standards for services, initiating company specific customization following Business Operations standards. Works accounts throughout the entire revenue cycle, which includes, but is not limited to, entering service charges, invoicing, payment posting, reconciling balances and collections. Provides additional business support to clients. Processes aging reports while diligently working aged accounts prior to sending to collections. Identifies and promptly resolves billing complaints. Demonstrates experience in diverse team environment, including coordination, problem solving and consensus building skills. Well-developed skills in interpersonal relationships, conflict resolution, customer service, coordination and collaboration are required. Able to perform essential duties without direct day-to-day management. Strong organizational skills and ability to learn various programs utilized in the health system. Must demonstrate proficiency in computer skills and use of multi-line telephone system. Ability to multi-task and perform a wide range of job duties related to business operations. May train and mentor new employees.

Requirements

Minimum of two years work experience in Occupational Health or business office required
Proficiency in computer skills
Proficiency in use of multi-line telephone system
Ability to multi-task
Ability to perform a wide range of job duties related to business operations