Employer Services Manager

Career Team•Deep East, TX

8h•$63,000 - $68,000•Onsite

About The Position

Career Team is looking to hire an Employer Services Manager to oversee the day-to-day operations of the business services team and ensure programmatic requirements and performance metrics are consistently met. This role supervises business services staff and coordinates job development activities with employers, ensuring alignment between job seekers and employers' hiring needs. The Employer Services Manager reports to the Deputy Director. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

Requirements

Bachelor's degree from an accredited college or university, or equivalent experience
2 years of supervisory experience and 2 years of business-to-business sales experience
Knowledge of the WIOA program and other workforce program requirements
Strong understanding of local labor market trends and industry demands
Creative and innovative approach to developing community-focused solutions
Computer literate with MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems
Strong relationship-building skills with the ability to gather information and provide solutions that exceed expectations
Ability to work in a variety of settings with a culturally diverse customer base and be culturally sensitive
Ability to serve as a role model to customers and motivate them toward achieving goals
Ability to meet and/or exceed set goals and objectives
Excellent interpersonal, time management, customer service, organizational, and communication skills (oral and written)
A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient, and maintaining a high level of confidentiality
Adherence to the principles of Extreme Customer Service in all interactions with internal and external customers
A Valid Driver's License

Nice To Haves

Master's or MBA degree
Knowledge of the Deep East Texas region and its employers, community organizations, and workforce partners
Bilingual or multilingual
Strong multitasking abilities and a proactive approach to tasks
Experience with training and coaching in a performance-based environment

Responsibilities

Perform all business service functions required to meet performance goals and assist team members with balancing workloads
Provide training and coaching to support the execution of the marketing plan and exceed employer expectations
Supervise the business services team to ensure the success of business services goals and Workforce system performance
Develop and oversee worksites and placements for work experience and on-the-job training contracts
Evaluate employer needs and devise customized plans that align qualified job seekers with business demands through training and development
Utilize job seeker resources provided through the Workforce office and program operations to meet employer needs
Coordinate daily activities and establish short- and long-term goals that ensure achievement of performance goals
Ensure local operating procedures and processes are implemented to maintain a high level of customer service
Facilitate employer access to all Workforce Development programs and supervise or perform specialized, technical, and consultative Workforce Development duties as needed
Develop and maintain effective working relationships with project team members, employers, and community partners
Oversee preparation of marketing plan reports and monitoring documents, identify areas for improvement, and communicate findings and recommendations to management and appropriate staff
Review and approve related policies and procedures to ensure consistent application of SOPs and attainment of goals
Approach each day and task with a "ZAG" mindset
Other duties and projects as needed