Employer Services - Employer Services Representative

Alberta Pensions Services Corporation • Edmonton, AB

1d • CA$64,006 - CA$77,254 • Onsite

About The Position

We are hiring Employer Services Representatives to be a practical, trusted advisor to participating employers. This role sits at the front line of employer service: helping pay and benefits administrators understand pension requirements, submit accurate information, resolve issues quickly, and meet their obligations with confidence. The right candidate brings strong judgment, client-service discipline, attention to detail, and the ability to turn complex pension rules into clear, useful guidance.

Requirements

• A completed certificate or diploma; business or finance education is an asset.
• Two to five years of experience in a business, financial, pension, benefits, or client-service environment.
• Strong accuracy, judgment, follow-through, and comfort working with policies, procedures, calculations, and deadlines.
• The ability to explain complex information clearly to employers, clients, or administrators.
• Strong communication, organization, analytical thinking, time management, and problem-solving skills.
• Working knowledge of Microsoft Office

Nice To Haves

• Contact centre experience is an asset.
• Preference may be given to candidates who have successfully performed this role in a temporary capacity.
• experience with Compass, Employer Portal, Ariel, Admin Portal, and CRM is a strong asset.

Responsibilities

• Deliver responsive, accurate, and professional support to employers across Alberta.
• Guide employers through routine and complex pension submissions, questions, and corrections.
• Help employers understand and meet pension rules, policies, deadlines, and processing requirements.
• Identify issues early, follow through on outstanding items, and keep work moving.
• Build trust with employer contacts by providing clear answers, practical options, and consistent service.
• Translate complex pension information into plain language for pay and benefits administrators.
• Contribute to a strong employer experience by balancing service, accuracy, compliance, and timeliness.

Benefits

• Defined benefit pension plan
• Community-minded workplace with a friendly team environment
• Vacation starting at 15 days per year
• 13 statutory holidays
• personal days
• office closure between Christmas and New Year’s Day
• Competitive benefit package featuring extended health and dental benefits
• 100% employer-paid flexible spending account
• In-house training programs
• extensive career development and coaching program
• access to external education opportunities
• wellness programs
• Discount programs through various partner agencies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree