Employer Account Services Representative I

WCB-Alberta•Edmonton, AB

2d•CA$47,575 - CA$51,675•Hybrid

About The Position

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. People are at the heart of everything we do. If you value service, care, excellence, and fairness, you’ll fit right in. You'll play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. We work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers. As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and nearly 200,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province. Do you excel at providing exceptional customer service? Do you thrive in a busy and demanding team environment with a large workload? If so, the Employer Account Services Representative I opportunity will appeal to you. As part of the Employer Account Services team, you will provide support to various members within Employer Account Services and to employers. You must be able to work within a high volume and technical environment.

Requirements

High School diploma with 1 to 3 years office experience
Accreditation with Alberta Personal Registry would be an asset
High degree of accuracy and attention to detail
Exceptional customer service skills
Demonstrated time management, priority setting, organizational and problem-solving skills
Highly effective in multitasking environment with ability to handle large volume of work
Aptitude for technical learning or already established skills in PC applications such as PAM, Peoplesoft, eCO Right fax and Image
Ability to work with minimal supervision
Reliability is critical and you must be able to work between the hours of 8:00 a.m. to 4:45 p.m., Monday to Friday with occasional shift changes
Successful candidate must reside in Alberta and be able to work in person from our Edmonton or Calgary office as required.
Final candidates are required to undergo a security clearance as a condition of employment.

Nice To Haves

Accreditation with Alberta Personal Property Registrar would be an asset

Responsibilities

Triage and manage incoming shared email boxes
Locate new addresses and contact information for return mail
Process credit refunds and Pre-Authorized Debit information
Generate various letters using Content Manager/or within PAM
Perform data entry of Employer Annual Returns / Applications
Print and send various employer reports and letters
Complete ROADS, Personal Property Registry Electronic System (APPRES) and Corporate Registry Systems (CORES) searches. File and discharge liens as requested by senior representatives
Process Account Maintenance transactions including termination of personal coverage on delinquent accounts
Make outbound calls to clarify simple information
Identify process and service improvements