Employer Account Services Representative

Sanford Health•Bismarck, ND

23h•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This role is responsible for scheduling appointments, maintaining accounts, and completing all billing functions. The representative acts as a liaison between clients, potential clients, operations, and the leadership team. The position requires a depth of knowledge of the service line to proficiently review procedure orders and appropriately schedule all necessary resources. It involves resource management, resolving conflicts, and managing provider schedules. The role demands the ability to multi-task across various business operations, from scheduling and account setup to billing. The representative will answer phone calls professionally, distribute messages promptly, complete referrals, and set up and update client accounts accurately and efficiently. They will also develop relationships, provide excellent customer service, and support the maintenance of the computer system for optimal billing and patient care throughput. The role involves representing Occupational Medicine Clinic services, assessing customer needs to identify new service opportunities, and collaborating with management. The representative will integrate system processes and standards, initiate company-specific customization, and work accounts throughout the entire revenue cycle, including service charges, invoicing, payment posting, balance reconciliation, and collections. For services not performed within the service line, the role acts as a third-party administrator, handling appointment scheduling, invoicing, payment posting, and aging reports. This includes processing aging reports, working aged accounts before sending them to collections, and resolving billing complaints. The position requires experience in a diverse team environment with strong coordination, problem-solving, and consensus-building skills, as well as well-developed interpersonal relationships, conflict resolution, customer service, coordination, and collaboration abilities. The individual must be able to perform essential duties without direct day-to-day management, possess strong organizational skills, and be able to learn various health system programs. Proficiency in computer skills and multi-line telephone systems is necessary. The role may also involve training and mentoring new employees.

Requirements

Minimum of two years work experience in Occupational Health or business office required.
Proficiency in computer skills.
Proficiency in use of multi-line telephone system.
Ability to multi-task and perform a wide range of job duties related to business operations from scheduling, account setup and validation to billing.
Demonstrates experience in diverse team environment, including coordination, problem solving and consensus building skills.
Well-developed skills in interpersonal relationships, conflict resolution, customer service, coordination and collaboration.
Able to perform essential duties without direct day-to-day management.
Strong organizational skills.
Ability to learn various programs utilized in the health system.

Nice To Haves

Associate degree in business/public relations preferred.

Responsibilities

Schedule appointments for various clinics and services.
Review procedure orders and schedule necessary resources.
Manage resources and resolve conflicts.
Serve as a liaison between various Occupational Medicine departments.
Manage provider schedules.
Perform a wide range of job duties related to business operations, including scheduling, account setup and validation, and billing.
Answer phone calls related to business services (scheduling, billing, account verification) professionally.
Distribute messages promptly.
Complete referrals.
Set up new client accounts and update existing accounts accurately and efficiently.
Identify opportunities for system maximization and workflows.
Maintain current company accounts to ensure correct service provision.
Develop relationships and provide excellent customer service.
Support the maintenance of the computer system for maximization, allowing billing and patient care throughput.
Represent the services Occupational Medicine Clinic offers and serve new and existing clients.
Identify new service opportunities by assessing customer needs.
Collaborate with management in addressing new service and customer service needs.
Seek assistance from service matter experts regarding company inquiries or requests when appropriate.
Integrate system processes and standards for services, initiating company-specific customization following Business Operations standards.
Work accounts throughout the entire revenue cycle, including entering service charges, invoicing, payment posting, reconciling balances, and collections.
Provide additional business support to clients.
Act as a third-party administrator for services not performed within the service line, including appointment scheduling, invoicing, payment posting, and aging reports.
Process aging reports and work aged accounts prior to sending to collections.
Identify and promptly resolve billing complaints.
Train and mentor new employees.