Employer Account Representative

Dynamic Workforce Solutions•El Paso, TX

About The Position

Serve as the primary employer-facing representative for Workforce Solutions Borderplex Industry & Workforce Support Services. The role supports employers through outreach, workforce needs assessments, workforce intelligence gathering, recruitment, Work In Texas account and job-order support, workforce solution development, and follow-up. The representative works with employers and workforce partners to address hiring needs and system priorities, and records services and outcomes in approved systems to support contract performance and accountability. The position requires strong technology proficiency in a paperless environment, including workforce information systems, Microsoft 365, electronic case management, virtual service delivery tools, and evolving AI-enabled platforms. A basic IT skills assessment must be completed successfully. A valid driver's license and acceptable vehicle insurance are also required.

Requirements

Bachelor's degree in Business, Workforce Development, Human Resources, Marketing, Public Administration, Economic Development, Education, Human Services, or a related field, or equivalent experience.
At least three years of experience in business services, employer engagement, workforce development, recruitment, human resources, staffing, sales, economic development, or related employer-facing roles.
Strong relationship-building skills and comfort conducting employer outreach and consultations.
Experience with CRM or workforce system platforms.
Strong verbal and written communication skills.
Event coordination and recruitment experience.
Ability to manage multiple employer relationships and priorities simultaneously.
Competencies in employer relationship management, business services delivery, workforce needs assessment, recruitment and hiring support, Work In Texas proficiency, workforce intelligence gathering, communication, workforce system knowledge, problem solving, and Extreme Customer Service.
Strong technology proficiency, including workforce information systems, Microsoft 365 applications, electronic case management, virtual service delivery tools, and AI-enabled platforms in a paperless environment.
Successful completion of a basic IT skills assessment.
Valid driver's license and acceptable vehicle insurance.

Nice To Haves

Experience working within the Work In Texas system.

Responsibilities

Conduct employer outreach throughout the Borderplex service area and maintain employer relationships through ongoing communication and workforce consultations.
Assess employer workforce needs, including hiring demand, workforce shortages, credential requirements, and workforce challenges.
Respond to employer inquiries received through customer service channels, website requests, email, and partner referrals.
Assist employers with Work In Texas account creation and updates, password resets, and system navigation.
Create, review, and maintain Work In Texas job orders; follow up with employers for missing information and ensure posting quality.
Support recruitment, hiring events, job fairs, and workforce outreach activities.
Conduct employer discovery sessions using the Business Engagement & Employer Partnership Framework.
Identify apprenticeship, work-based learning, WEX, OJT, customized training, incumbent worker training, career pathway, layoff aversion, and Rapid Response opportunities.
Match workforce resources to employer hiring needs and coordinate candidate referrals.
Collaborate with Employment Services staff, workforce contractors, educational institutions, apprenticeship sponsors, and workforce partners.
Track hiring outcomes, referral activities, and employer follow-up activities.
Document employer services, workforce opportunities, referrals, job-order activities, hiring events, apprenticeship opportunities, WEX, OJT, and workforce solution activities in WSB-approved systems.
Maintain timely and accurate documentation supporting contract performance and accountability.
Participate in Workforce System Coordination Meetings, employer engagement activities, and workforce intelligence discussions.
Apply Extreme Customer Service principles in employer and partner interactions.
Perform other duties and special projects as assigned; responsibilities may expand to support Board-directed initiatives, workforce intelligence gathering, and workforce system coordination.