Employee Support Specialist - Human Resources - Juneau
About The Position
The Employee Support Specialist will assist in the administration and coordination of daily employee support functions, ensuring employee inquiries are processed in a timely manner or routed appropriately for resolution. Maintain timely and accurate records of all employee support interactions to include claims processing, background checks, and drug program administration. This position will also provide benefit program support, to include health, retirement, short/long term disability, and life insurance. This position will support the administration of FML and PALE, maintaining accurate records of time used, documentation submitted, and ongoing updates and ‘return to work status’.
Requirements
- Maintain current knowledge of employee benefits options
- Maintain current knowledge of background, fingerprinting, and drug testing options
- Excellent written and verbal communications skills
- Excellent organizational and time management skills
- Proficient in Microsoft Office Suite
- Ability to work independently and prioritize workload
- Ability to organize, plan, and maintain confidential records
- Ability to search, select, compile, and summarize data and information
- Ability to compare data for completeness, identify any discrepancies or inaccuracies, and make the necessary corrections
- Associate degree
- Two (2) years’ related experience
- Minimum one (1) year demonstrated experience in program compliance and maintenance
- Two (2) years’ relevant experience (substitute for associate degree)
Responsibilities
- Prepare, submit, and track workers compensation claims, prepare and submit incident reports as necessary
- Oversight of new hire, random, and reasonable suspicion drug testing program; travel will be required for this task
- Conducting timely background checks of potential new hires to Tlingit and Haida
- Provide support benefits in the administration of health, retirement and life insurance programs
- Assist in the implementation of training and development plans as requested by Learning & Development Manager.
- Assist in distributing and implementing HR policies and procedures
- Process employee inquiries and respond timely
- Assist Benefits & Compensation Analyst with open enrollment process
- Assist in facilitating annual benefits fair
- Assist Recruiting with local candidates and job fair preparation/attendance
- Daily management of Human Resources Inbox, ensuring inquiries are answered or assigned in a timely manner, following up with inquiries still open after 3 business days
- Provide departmental support for timely data entry, electronic filing, and personnel file maintenance
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
