Employee Support Contractor

MarketSource•Jacksonville, FL

1d•$20•Hybrid

About The Position

Employee Support Contractor MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful .

Requirements

Ability to engage employees and establish relationships.
Ability to work as part of a team and contribute to the success of a group.
Ability to work in a changing environment and adapt to the needs of the business.
Excellent communication and relationship building skills
Ability to prioritize, organize, problem solve, meet deadlines and goals
Thorough knowledge of business policies and human resource practices
Excellent written/oral communication and interpersonal skills
Ability to build strong partnerships with all internal customers
Integrity and ability to maintain confidentiality and personal credibility
Action and detail oriented; able to prioritize while handling multiple tasks
Quick and strong decision-making skills
2 + years’ experience in a customer service-related position
Associates degree or two years of applicable experience in customer service
Strong work ethic, personal integrity and character, positive attitude

Nice To Haves

Bachelor's degree in Human Resources , Business, and Accounting preferred

Responsibilities

Supporting the employee experience and ongoing lifecycle management.
Providing timely and exceptional customer service to our employees.
Responsible for data entry of employee records with an overall focus on data collection and data integrity.
Supports the employee with a primary focus on customer service while representing professionalism within all relationships.
Deliver excellent customer service experience to employees
Enter all new hire information to employee record in HRM system ensuring accuracy
Process data entry updates of personal data, and job data changes
Process terminations according to state specific requirements to ensure compliance
Serve as primary contact for employee issues, and resolve payroll and policy issues with a goal of ensuring customer satisfaction and timely resolution
Partner with HR, Payroll and Operations Leadership to resolve employee issues
Use Salesforce case management tool for supporting employee phone and email inquires