Employee Support Assistant

Associated Students Inc•Pomona, CA

9d•$0 - $17•Hybrid

About The Position

Associated Students, Inc. (ASI) employs student-focused professionals with equity-mindsets. Established in 1963, Associated Students, Inc. (ASI) is a non-profit corporation led by a 14-member board of elected student leaders. ASI is an auxiliary organization authorized by the California State University Board of Trustees to perform Student Life functions for Cal Poly Pomona students. ASI provides opportunities for student engagement, student leadership and employment, and a multitude of Student Life programs and services e.g., recreation and wellbeing, student union and activities, student government, clubs and organizations, food pantry, and childcare. The administrative and student support areas of ASI include human resources, financial services, information technology, facilities management, and marketing. ASI employs approximately 500 part-time students and 60 full-time staff members. ASI accepts the responsibility for conscientiously managing mandatory student fees and state-owned facilities: $18M annual operating budget, $5M annual debt service, approximately $24M in reserves, and 294,253 square feet of student space (student union, recreation center, and pool). ASI is in the Cal Poly Pomona Division of Student Affairs with a dashed reporting line to Administrative Affairs. ASI serves the entire campus population, including over 28,000 students. As an evolving learning organization, ASI is human-centered and strives to live its values of care and growth. The purpose of ASI is to transform lives by engaging every student. With a commitment to learning, continuous improvement, and innovation, ASI employs dynamic team members who support team learning, co-creation, radical candor, psychological safety, growth mindset, and live out equity, diversity, and inclusion practices. The Human Resources (HR) department consists of a team of dynamic individuals who are committed to navigating the exciting and unprecedented opportunities presented to them. HR is currently in the process of restructuring into four distinct units (Talent Acquisition, HR Systems and Compensation, Employee Experience and Manager Support), exploring new opportunities, implementing new systems, expanding outreach, cleaning up old processes, reviewing and rethinking policies and practices to add greater value to the humans they serve and the student experiences they support. It’s an exciting journey to be on, where HR can co-create and make positive changes, remove unnecessary barriers, and streamline what they do. With bold ideas, the specialized knowledge, and experiences of team members, learned failures, and constant analysis and execution—the HR department is a powerful strategic asset to ASI! Under direct supervision of the Employee Support Supervisor, the Employee Support Assistants assist with providing a human-centered employee experience within the workplace environment and culture. This position enhances the overall employee experience ensuring appreciation, wellbeing, and overall inclusive support for all staff. In alignment with ASI’s guiding ideas, the Employee Support Assistants will contribute to and maintain a student learning-centered HR Department by working collaboratively with organizational stakeholders.

Requirements

Minimum 6 months customer service experience, preferred
Experience within a university or nonprofit environment, preferred.
Ability to utilize problem-solving techniques to evaluate human resources challenges, understand and apply applicable rules and regulations
Ability to understand problems and objectives from a broad perspective and discern applicable underlying principles to develop strategic solutions when dealing with employee experience resolving sensitive issues
Ability to plan, direct, and review a variety of activities and meet important deadlines.
Knowledge of, or ability to quickly learn, CSU and ASI policies and procedures.
General knowledge of the principles of personnel management
Ability to change priorities when needed to meet changing and overlapping deadlines.
Ability to communicate effectively, both orally and in writing, with diverse student, staff, faculty, and community members in a courteous manner with emphasis on customer service.
Knowledge of customer service standards and ability to create policies and procedures as well as motivate, train, and ensure staff provide quality service to all stakeholders.
Effective interpersonal skills with the proven ability to guide others in a highly collaborative manner.
Must be able to establish and maintain effective working relationships within a diverse multicultural environment.
Technical fluency with computer skills using standard office software (e.g. Microsoft Office Suite) and databases.
Ability to work with limited supervision, takes initiative and makes sound decisions within established guidelines
Ability to maintain confidentiality and a diplomatic, professional demeanor
Ability to prioritize tasks, display initiative and remain flexible in a changing environment
Ability to satisfactorily complete a background check (including a criminal records check)

Responsibilities

Assists with ensuring a human-centered employee experience through fun, engaging employee services, activities, events, and other support centered around wellbeing, benefits programs, customer service , as needed
Serve as an employee ambassador assisting new hires through the onboarding orientation and related activities
Staffs the employee services desk/center to support employee needs, including but not limited to, issuing employee materials and equipment, tracking equipment and supply assignments, providing company swag, and provide general employee information
Assists with the development, documentation, and implementation of standard operating procedures for the area administration including human-centered best practices
Assists employees through the off-boarding process, including but not limited to, exit interviews and follow-up documentation
Assist with general HR inquiries, issues and discrepancies from employees, managers, and administrators, as needed
Maintains an inclusive department environment by providing exceptional customer service for ASI staff, management, and off campus constituents
Actively stays updated on current employee experience best practices
Role model the behaviors of ASI core values, constantly challenging one’s mental models as an active learner
Attends all ASI required trainings, including but not limited to, annual all staff and department retreats
Performs other related duties, as assigned