Employee Services Coordinator

Compass Group•Austin, TX

12d•Hybrid

About The Position

ESFM is the corporate facilities management (FM) division of Compass Group USA. This position will support either Austin, TX or Taylor, TX locations, and the candidate must be open to either location placement. The Employee Services Coordinator will manage the day-to-day inquiries, issues, and work requests related to supporting the general building population. This role will be the first contact for employee assistance on various requests and will collaborate with cross-functional teams, including team members from individual business units. The roles and responsibilities are not limited and are subject to change with short notice.

Requirements

Four-year college degree preferred in Business Administration and or Facilities Management OR equivalent work experience.
Knowledge of the tech industry is preferred.
Comfortable driving decisions in a fast-paced, open, collaborative environment.
High degree of flexibility and the ability to communicate, collaborate, problem solve and multi-task independently.
Ability to adapt to change when necessary.
Strong customer service focus.
Experience of computer-aided facility management systems, KNOX, EDM and Trac.
Ability to follow policies and procedures and safety standards.
Bachelor’s Degree in Facilities Management, Business OR have at least 2~3 years of facilities management experience, or equivalent combination of education and experience is preferred.

Nice To Haves

Knowledge of the tech industry is preferred.

Responsibilities

Review internal work order requests for Employee Services requests needed to be addressed and funnel tasks to appropriate channels for completion.
Coordinate with vendors with ordering supplies and working with porters to ensure replenishment of items throughout the facility.
Anticipate, recommend, and manage vendor contract services.
Have oversight of scheduling seasonal and holiday décor with outside vendors.
Handle refunds/maintenance on vending machines, mother rooms etc.
Coordinate Breakroom Services such as Cleaning, Appliance support/maintenance.
Assist with employee wellness flower request and plant maintenance support related items.