Employee Services Coordinator

Bright Horizons Children's Centers•Newton, MA

1d•Remote

About The Position

This is a full-time, remote position for an Employee Services Coordinator. The role involves auditing and processing tuition reimbursement applications for EdAssist clients. The ideal candidate will be highly motivated, a self-starter, and able to manage multiple clients. Bright Horizons is a leading education and care company that partners with employers to offer child care, elder care, and educational support. The workplace is collaborative, with meaningful benefits and a culture that supports career growth and personal well-being.

Requirements

A minimum 2 years of customer service.
Auditing experience.
A BS/BA degree preferred.
High level of computer proficiency is essential.
Strong interpersonal, as well as verbal and written communication skills.
Strong attention to detail.
Proven ability to learn and utilize proprietary software and reporting tools.
Ability to work in a fast-paced and highly dynamic environment.

Responsibilities

Act as an independent reviewer to ensure policy compliance.
Follow the tuition policy of all our corporate clients.
Proof grades and receipts against submissions and client requirements.
Ensure appropriate tuition discount is applied to invoices prior to submission for payment.
CRM Processing of Cases and Help tickets submitted by employees.