Employee Services Coordinator, Part-Time

Bright Horizons•Westminster, MA

4d•Remote

About The Position

The Employee Services Coordinator processes documentation and applies savings when applicable, audits education assistance verification documents, and responds to participant questions through online ticketing and live chat. The role reports to the Employee Services Supervisor and serves as an independent reviewer to ensure compliance with policy and corporate client requirements. This is a remote, part-time position available in the United States. The schedule is Monday through Friday, 12:00 p.m. to 4:00 p.m. EST, with flexibility to increase hours during peak periods. The position pays $20.00 per hour.

Requirements

Two years of customer service experience.
High level of computer proficiency.
Strong interpersonal, verbal, and written communication skills.
Attention to detail.
Ability to learn and use proprietary software and reporting tools.
Ability to work in a fast-paced and highly dynamic environment.
Ability to manage multiple live chats and inquiries at the same time.
Ability to manage multiple clients; must be self-starting, highly motivated, and organized.
Ability to work independently from a quiet home office.

Nice To Haves

Bachelor's degree.
Auditing experience.

Responsibilities

Review documentation independently to ensure policy compliance.
Follow the tuition policies of corporate clients.
Proofread grade reports, tuition receipts, and student loan receipts against submissions and client requirements.
Ensure the appropriate tuition discount is applied to invoices before submission for payment.
Use the internal Knowledge Base and FAQs to answer customer questions through online ticketing and live chat.
Research account activity and notes, troubleshoot issues, provide supporting help documentation, and complete related tasks.
Respond quickly and accurately to customer inquiries via live chat during business hours.
Make outbound calls to client employees to help them navigate the user interface and explain documentation and policy requirements.