Employee Services Coordinator, Part-Time

Bright Horizons Family Solutions•Newton, MA

4d•Remote

About The Position

The Employee Services Coordinator processes documentation and applies savings when applicable, audits education assistance verification documents, and responds to participant questions through online ticketing and live chat. The position reports to the Employee Services Supervisor and is remote within the United States. It is part-time, scheduled Monday through Friday from 12:00 p.m. to 4:00 p.m. EST, with flexibility to increase hours during peak periods. The role reviews submissions for policy compliance, checks educational expense documentation against client requirements, ensures tuition discounts are applied before invoices are submitted for payment, and helps client employees navigate the user interface and documentation requirements. Compensation is $20.00 per hour.

Requirements

Two years of customer service experience.
High level of computer proficiency.
Strong interpersonal, verbal, and written communication skills.
Attention to detail.
Ability to learn and use proprietary software and reporting tools.
Ability to work in a fast-paced, highly dynamic environment.
Ability to multitask, manage multiple live chats, and address multiple inquiries effectively.
Ability to manage multiple clients, with self-motivation and strong organizational skills.
Ability to work independently from a quiet home office.

Nice To Haves

Bachelor's degree.
Auditing experience.

Responsibilities

Independently review submissions to ensure policy compliance and follow the tuition policies of corporate clients.
Proof grade reports, tuition receipts, and student loan receipts against submissions and client requirements.
Ensure the appropriate tuition discount is applied to invoices before submission for payment.
Use the internal Knowledge Base and FAQs to respond to customer questions through online ticketing and live chat.
Research account activity and notes, troubleshoot issues, provide supporting help documentation, and complete related tasks.
Respond quickly and accurately to customer inquiries through live chat during business hours, answering questions and resolving problems.
Make outbound calls to client employees to help them navigate the user interface and explain documentation and policy requirements.