Employee Resource Information Center Technician

State of Utah Office of the Governor • Taylorsville, UT

1d • Hybrid

About The Position

The Division of Human Resource Management (DHRM) within the Department of Government Operations is hiring an ERIC Technician II to provide customer service to future, current, and former State of Utah employees. The role answers employee questions and processes statewide human resources, payroll, benefits, onboarding, and retirement-related matters. This is an entry-level position with opportunities to develop skills and advance in a human resources career.

The position is hybrid, with two required in-office days per week; an eight-week in-person, in-office training period is required. Remote-work eligibility is established by agency management and may change at its discretion. Rural positions outside Salt Lake, Tooele, Weber, Davis, Summit, and Utah counties may be considered for flexible or remote arrangements. The employee must be available on the phone system to answer calls for up to seven hours per day. Employment is contingent on successfully passing a criminal history background check.

Requirements

• Work experience in a call center taking inbound calls.
• Professional customer service experience, including assisting difficult customers.
• Human resources experience.
• Ability to work in a team environment.
• Excellent written and oral communication skills.
• Ability to deal with people sensitively, tactfully, and professionally.
• Knowledge of laws governing access to public and private records, including the Government Records Access and Management Act.
• Ability to successfully pass a criminal history background check.

Nice To Haves

• Two years of experience in human resources or a business office environment, or an equivalent combination of higher education and proven experience.

Responsibilities

• Answer calls from future, current, and former State of Utah employees and provide appropriate statewide information.
• Respond to phone, electronic, email, and fax inquiries about benefits, payroll, and general state employment, providing information or directing employees to appropriate resources.
• Log each inquiry in a case management system to maintain accurate records.
• Research, interpret, and apply general knowledge of human resources reports, policies, and procedures.
• Process new-hire paperwork, including E-Verify.
• Verify payroll information and enter corrected or missed timesheets for processing.
• Review and audit payroll edit reports, identify errors, return reports for corrections, and audit final summary reports.
• Draft and finalize state retirement worksheets.
• Respond to verbal and written employment verification requests.

Benefits

• Job stability and reliable employment within a well-established organization.
• Career growth, skill development, and opportunities for leadership.
• Meaningful work supporting the community and organizational goals.
• Supportive work environment that values cooperation, strong work ethics, and mutual support.
• Work/life balance is described as an important element of the organization's culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed