Employee Relations Specialist, Tier 2

Teleperformance • Concordia, IN

7d • $24 - $26

About The Position

The Employee Relations Specialist, Tier 2, applies knowledge of company policy, culture and values, and applicable employment laws to recommend resolutions for complex and unique employment issues. The role conducts timely, objective, thorough internal investigations, resolves assigned cases within appropriate service-level agreements, and supports a positive employee experience. It serves as a trusted adviser and subject matter authority to the Employee Relations Team, coaches on workplace investigations and other critical employee concerns, and provides guidance and training on company policies and relevant laws. The specialist also acts as a leader and sounding board for Tier I Employee Relations Specialists and assists with related projects and consultations.

Requirements

• Experience leading multiple concurrent, high-priority employee relations activities, with a focus on clear guidance and timely, consistent execution.
• Ability to review concerns holistically, anticipate potential issues, diagnose root causes through active listening and conscientious inquiry, and partner with appropriate teams to drive resolution.
• Ability to detail and document case notes, investigation summaries, and correspondence with employees and partners.
• Ability to work autonomously and collaboratively while developing professional relationships with peers, managers, executives, and cross-functional teams.
• Excellent verbal and written communication skills.
• Solid understanding of and ability to communicate about Federal, state, and local regulations, ADA, FMLA, and Leave of Absence procedures.
• Commitment to conducting business in accordance with TP USA Values.

Nice To Haves

• Bachelor’s degree in business or a related HR field preferred.
• Three or more years of Human Resources experience, preferably with an emphasis on Employee Relations.
• Proven ability to conduct workplace investigations.

Responsibilities

• Apply knowledge of company policy, culture, values, and Federal and state laws and regulations to recommend resolutions for sophisticated and unique employment-related issues.
• Conduct timely, objective, and thorough internal investigations, including allegations of harassment, discrimination, and retaliation, and prepare required documentation.
• Resolve assigned cases within appropriate SLAs while providing employees with the best possible experience.
• Provide coaching and subject-matter guidance on workplace investigations, performance concerns, conflict resolution, and critical exit matters.
• Draft investigation-related documents, including leader and HRBP talking points, written warnings, and case executive summaries.
• Promote understanding of company policy and relevant employment laws through coaching and training for the Operations Team and other departments as needed.
• Act as a leader and sounding board for Employee Relations Specialists, Tier I.
• Assist with Employee Relations projects and consultations related to the employee experience.

Benefits

• Eligible team members may receive medical, vision, and dental health benefits.
• Employment Assistance Programs, health and personal time off, and leave programs, as eligible.
• Competitive 401(k) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.
• Career advancement opportunities.
• A culture of inclusion and diversity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed