Employee Relations Specialist

Hope Network•Kentwood, MI

4d•Hybrid

About The Position

Hope Network is seeking an Employee Relations Specialist to support a positive employee experience across the organization. The role provides employees with guidance and support, coaches leaders on employee issues and corrective-action documentation, and works with management and employees to improve work relationships, morale, productivity, and retention. The specialist also provides education about regulations and policies, conducts objective investigations, supports HRIS processes and reporting, and represents the organization in unemployment matters. The schedule is Monday through Friday, 8:30 AM–5:00 PM, with a hybrid arrangement requiring in-office work 2–3 days per week.

Requirements

Associate’s degree or equivalent experience in a related field.
At least two years of experience in Human Resources or Business Operations.
Familiarity with FMLA, ADA, the Pregnancy Discrimination Act (PDA), OSHA, HIPAA, and other government regulations.
Experience responding to and representing an organization in all phases of the unemployment process.

Nice To Haves

PHR or SHRM-CP certification.

Responsibilities

Serve as a first point of contact for employees, provide guidance and support, and direct concerns to appropriate HR subject-matter experts for resolution.
Coach leaders on employee issues and provide guidance on quality corrective-action documentation.
Work with management and employees to improve work relationships, build morale, and increase productivity and retention.
Educate employees on regulations and policies and provide general organizational support.
Conduct thorough and objective investigations throughout the organization, potentially in collaboration with outside agencies.
Use the HRIS system to guide leaders, provide metrics and reports, and improve processes as needed.
Respond to unemployment claims and attend unemployment hearings as the Human Resource Representative.