Employee Relations Partner II

AAA-The Auto Club Group • MI-Admin Office Building (AOB), MI

1d • $67,371 - $90,000 • Remote

About The Position

This position will play a vital role within Human Resources handling complex employee relations cases, providing guidance to managers, and contributing to the development of ER strategies within the Employee Relations Center of Excellence. The Auto Club Group (ACG) is a leading provider of membership, travel, insurance, and financial services, serving approximately 14+ million members and customers across 14 states and 2 U.S. territories through its AAA, Meemic, and Fremont brands. ACG is the second largest AAA club in North America and is committed to investing in advanced technology, pursuing innovative products, and hiring a highly skilled workforce to uphold its heritage of quality service.

Requirements

• Bachelor's degree in Human Resources, Business Administration, law or a related field.
• 3+ years of experience in employee relations.
• Demonstrated success in developing, interpreting, and administering personnel policies and procedures.
• Experience with employee counseling, coaching, or evaluating complex employee issues.
• Strong interpersonal and communication skills, with the ability to interact effectively with employees at all levels of the organization.
• Basic knowledge of employment laws and regulations including ADA, FLSA, EEO, FMLA and Title VII.
• Detail-oriented and organized, with the ability to manage multiple tasks and priorities.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Ability to resolve conflicts effectively.
• Exceptional written communication abilities.
• Proficiency in HRIS systems, and Microsoft Office Suite.

Nice To Haves

• Advanced Degree (Masters in HR, JD)
• HR Certification (PHR, SPHR, SHRM-CP, SHRM-SCP)
• Prior experience in Workday
• Knowledge of ACG personnel policies and procedures

Responsibilities

• Acts as the first point of contact to evaluate the scope of employee inquiries, complaints, and conflicts.
• Resolve employee issues by gathering data, providing support in conducting thorough investigations, communicating policy, and consulting with management to make informed decisions regarding all employee relations matters.
• Provide guidance to management and employees on conflict resolution and performance management.
• Review, recommend and approve all discipline and termination actions and documents to ensure compliance with ACG’s policies, procedures and applicable laws and regulations.
• Conducts review to ensure any termination action is not covered by rights protected under company policy, EEO, ADA, FMLA or any other employment regulatory requirement.
• Ensure any employee allegations, including allegations made by an employee within the termination process, that an investigation was conducted in compliance with ACG policy, and the matter is closed and documented.
• Develop initiatives for assigned business units and prepare and deliver ER reporting and data analytics to Supervisor and Managers.
• Collaborate with HR Business Partners on strategic initiatives.
• Develop and deliver advanced training sessions to educate leaders on company policies as well as coach and assist managers with performance management and disciplinary issue.
• Administers various human resources plans and procedures for employees.
• Assists in developing and implementing human resources policies and procedures.
• Researches, gathers documentation, and analyzes data to assist management and corporate counsel in investigating, answering and settling legal claims.
• Mentor and support other employee relations team members.
• May serve as the company representative at employment hearings or be called as a subject matter expert in various judicial proceedings.
• Reviews and processes unemployment claims.
• Provides support for actions associated with Reduction in Force or other actions impacting job movement across the footprint.
• Supports H1B Immigration processes.

Benefits

• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership Discounts, perks, and rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level