Employee Relations Lead
About The Position
The Employee Relations Lead serves as CLEAR’s centralized employee relations partner across the business. The role oversees employee relations matters across the employee population, coaches leaders, and promotes consistent, fair, and legally compliant practices across CLEAR’s stations. The Lead conducts investigations, manages employee relations and labor relations matters, supports workers’ compensation, leave, accommodation, and unemployment claims, and partners with People, Legal, and Operations on process improvements and broader initiatives. Success is measured by fewer repeat employee relations issues, faster and more effective resolution, practical adoption of training and programs by leaders, and consistent People processes at every station. The position is described as onsite. CLEAR describes its offices as bright and energetic, with an open concept, conference rooms, casual co-working spaces, catered lunches, and fully stocked kitchens.
Requirements
- At least 5 years of HR and Employee Relations experience.
- Experience supporting hourly or frontline teams in real time and handling complex employee relations matters.
- Ability to earn operational leaders’ trust and coach them through difficult decisions with judgment and empathy.
- Ability to interpret data and employee feedback and turn insights into action.
- Ability to manage multiple priorities in an environment that changes week to week.
- Clear communication skills across audiences, from one-on-one coaching conversations to groups of station leaders.
Responsibilities
- Own employee and labor relations across the business, including investigations, root-cause analysis, and fair, defensible, consistent outcomes in partnership with Legal.
- Lead timely, thorough, and objective workplace investigations involving employee complaints, misconduct, policy violations, and other employee relations matters.
- Coach and advise leaders on corrective action, conflict resolution, policy interpretation, and consistent employment practices.
- Manage workers’ compensation, leave of absence, and accommodation cases; review claims and requests with Leave Administrators and Legal and ensure decisions align with company policy and applicable laws.
- Support unemployment claims by reviewing separation circumstances, preparing timely and accurate responses, and ensuring documentation supports company decisions.
- Identify trends in employee relations cases, claims, leave, and accommodation data, and partner with People leadership on proactive solutions.
- Partner with People, Legal, and Operations on process improvements and initiatives to ensure consistent ER, leave, accommodation, and claims practices at every station.
- Maintain accurate, confidential case documentation and ensure employee relations decisions comply with company policies and applicable employment laws.
Benefits
- Comprehensive healthcare plans.
- Family-building benefits, including fertility and adoption/surrogacy support.
- Flexible time off.
- Annual wellness stipend.
- Stipends and reimbursement programs for well-being and learning and development.
- Free OneMedical memberships for employees and their dependents.
- CLEAR Plus membership.
- 401(k) retirement plan with employer match.
- Annual bonuses, commission, and Restricted Stock Units may be included as additional rewards.
- Catered lunches and fully stocked kitchens at the offices.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
