Employee Relations Manager

Nscale • Seattle, WA

6d • $150,000 - $260,000

About The Position

The Employee Relations Manager is a trusted advisor to managers and employees on workplace conduct, conflict, and compliance. The role owns an end-to-end employee relations caseload, coaching leaders through complex people issues, leading impartial investigations, and helping ensure policies and practices are fair and consistent to promote a positive workplace culture.

The manager serves as the primary contact for employee relations matters, managing complaints, conflicts, and disciplinary issues from intake through resolution. They advise employees and managers on company policies, procedures, and applicable employment law, with guidance from the employment legal team, and partner with People Partners, leadership, Legal, outside employment counsel, and Compliance as needed.

The role also supports organization-wide employee relations programs and initiatives, including organizational change, redundancy, and transformation activity; coaches managers through performance processes and difficult conversations; develops and updates policies and procedures; manages terminations, offboarding, and reductions in force; facilitates mediation; tracks and analyzes case trends; and designs and delivers relevant training. The position contributes to a positive, inclusive, and engaged workplace culture.

Requirements

• Proven employee relations experience and ability to execute independently while contributing to a broader global strategy.
• Innovative, data-driven thinking when addressing complex employee relations challenges.
• Strong business and people acumen.
• Consulting, conflict-resolution, and facilitation skills across diverse cultural contexts.
• Ability to lead, influence, and partner at all levels of the organization while keeping stakeholders informed.
• Clear and inclusive communication skills, including explaining complex issues, influencing decisions, and supporting others through challenging topics.
• Sound judgment in balancing colleague experience, organizational impact, and risk.
• Ability to manage multiple priorities in complex settings and engage constructively with differing views.

Responsibilities

• Serve as the primary contact for employee relations matters, managing complaints, conflicts, and disciplinary issues from intake through resolution.
• Conduct prompt, thorough, and impartial investigations into allegations of misconduct, harassment, discrimination, retaliation, and policy violations; document findings and recommend corrective action.
• Advise employees and managers on interpreting and applying company policies, procedures, and applicable employment law, with guidance from the employment legal team.
• Lead or contribute to organization-wide employee relations programs and initiatives, including organizational change, redundancy, and transformation activity involving multiple stakeholders.
• Coach people managers through performance management, progressive discipline, performance improvement plans, and difficult conversations.
• Partner with People Partners and leadership to resolve complex, escalated, or sensitive employee issues.
• Build manager capability through proactive guidance and training.
• Work with Legal to help ensure compliance with applicable local employment laws and regulations, monitor legislative changes, and update policies and practices accordingly.
• Develop, review, and revise People policies and employee relations procedures.
• Partner with Legal and outside employment counsel on high-risk matters.
• Manage terminations, offboarding, and reductions in force in a legally compliant, consistent, and respectful way.
• Facilitate mediation and conflict-resolution sessions between individuals or teams, working toward durable and fair outcomes.
• Identify and address interpersonal or cultural issues before they escalate.
• Track, analyze, and report on employee relations trends, metrics, and case outcomes; identify root causes and recommend proactive interventions.
• Design and deliver training for managers and employees on anti-harassment, code of conduct, respectful workplace, and investigation best practices in partnership with the Compliance team.
• Contribute to a positive, inclusive, and engaged workplace culture.
• Perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.

Benefits

• Highly competitive package including base salary and equity, with reviews every 12 months.
• Dynamic progression plan tailored to individual ambitions, with support to grow, lead, and take ownership.
• Flexible workplace with autonomy to shape the workday.
• Potential eligibility for bonus, equity, and/or commission programs.
• Potential competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed