Manager Employee Relations

City of Chattanooga•Chattanooga, TN

2d•$72,038 - $87,029•Onsite

About The Position

The Manager Employee Relations oversees organizational operations and serves as a lead consultant to management and HR Business Partners on employee-related matters. The role assesses and anticipates departments’ employee needs, develops effective solutions, and maintains expert knowledge of EEO, ADA, employee relations, labor relations, and investigations. It also provides leadership to Senior HR Business Partners and HR Business Partners. The position leads the department’s daily workflow and staff, establishes operational strategy and procedures, improves processes, monitors performance through metrics and reports, and coordinates work across departments. It handles complex employee relations matters and objective investigations, advises managers on performance management, and supports organizational restructuring, workforce planning, succession planning, and leadership development. The position is based at City Hall in Chattanooga, Tennessee, and normally works Monday through Friday, 8:00 a.m. to 4:30 p.m. (EST), although hours may vary based on assignments or projects.

Requirements

Bachelor’s degree in Human Resources, Business, or Public Administration and four years of strategic HR experience specializing in EEO/ADA compliance, labor relations, complex employee issues, and workplace investigations; or an equivalent combination of education and experience.
Valid driver’s license.
Knowledge of multiple HR disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and federal and state employment laws.
Ability to lead and develop Human Resources staff.
Business acumen and consistent ethical practices.
Strong communication skills and ability to consult effectively with all levels of an organization.
Cultural awareness and ability to develop and maintain productive working relationships.
Must pass the required pre-employment background check.

Nice To Haves

Experience supervising Human Resources professionals and processes.
SHRM-CP, PHR, or SHRM-SCP certification.

Responsibilities

Provide leadership and management to Senior HR Business Partners and HR Business Partners in support of the City’s goals, objectives, and service requirements.
Assist with recruiting, interviewing, hiring, and training new department staff.
Establish, implement, and communicate the strategic direction of organizational operations.
Collaborate with Human Resources leadership and other department leaders to develop and meet goals and objectives.
Identify, recommend, and implement processes that improve and streamline operations.
Establish, communicate, and implement operational policies and procedures to support consistent and effective execution.
Present periodic performance reports and metrics to the CHRO and other leaders.
Maintain knowledge of emerging trends in operations management.
Identify staff training needs and ensure appropriate training is developed and delivered.
Oversee the department’s daily workflow and conduct timely, constructive performance evaluations.
Handle employee discipline and termination as needed and in accordance with policy.
Establish metrics, guidelines, and standards for evaluating organizational efficiency and effectiveness, and identify improvement opportunities.
Review, analyze, and evaluate processes and procedures; implement improvements to day-to-day operations.
Ensure work environments are adequate and safe.
Explain new directives, policies, or procedures to managers and, for major changes, meet with operations staff to explain changes, answer questions, and maintain morale.
Improve customer service and satisfaction through policy and procedural changes.
Coordinate and integrate work across departments to improve workflow and cost-effectiveness.
Project a positive image of the organization to employees and the community.
Conduct monthly meetings with respective departments.
Manage and resolve complex employee relations issues and conduct thorough, objective investigations.
Maintain knowledge of legal requirements related to daily operations, reduce legal risks, ensure regulatory compliance, and partner with the legal department as needed.
Provide day-to-day performance management guidance to line managers, including coaching, counseling, career development, and disciplinary actions.
Provide guidance and input on organizational restructuring, workforce planning, and succession planning.
Identify department training needs and individual leadership coaching needs; participate in evaluating and monitoring training programs and follow up on training objectives.
Meet regular attendance requirements, maintain good interpersonal relationships, and accomplish essential job functions in a timely manner, with or without reasonable accommodations.
Perform other duties as assigned.