Employee Health & Benefits Client Service Representative

Marsh McLennan • Clearwater, FL

3d • Hybrid

About The Position

Marsh McLennan Agency (MMA) is seeking an Employee Health & Benefits Client Service Representative to provide technical and service support to Account Managers. This role involves supporting new clients, assisting during the renewal process, and handling daily client service functions. The representative will also be responsible for timely enrollment and terminations for employees of current clients, initiating and communicating business process improvement strategies with alternative solutions, preparing benefit guides, and reviewing Employee Navigator for enrollment data. The position requires taking the initiative to gain proficiency with new tools and technology as they become available.

Requirements

• Current Florida 2-15 License, or willingness to obtain.
• College degree desirable; or equivalent combination of education and experience.
• Minimum of two years industry experience preferred.
• Intermediate to advanced skills in excel.
• Working knowledge of Benefit Point Management System, or willingness to learn.

Responsibilities

• Provide technical and service support to Account Managers for new clients, during the renewal process and for daily client service functions.
• Assist with the timely enrollment and terminations for employees of current clients.
• Initiate and effectively communicate business process improvement strategies, providing alternate solutions.
• Preparation of benefit guides.
• Reviewing Employee Navigator for enrollment data.
• Take the initiative to gain proficiently with new tools/technology, as they become available.

Benefits

• Generous time off, including personal and volunteering.
• Tuition reimbursement and professional development opportunities.
• Hybrid work.
• Charitable contribution match programs.
• Stock purchase opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree