Client Service Representative, Employee Benefits

HUB International•Vancouver, BC

4d•CA$60,000 - CA$70,000•Onsite

About The Position

Our Employee Benefits Division is excited to welcome you into our client-focused culture. Join us with your years of group benefits experience as our next Client Service Representative. Here’s your chance to refine and develop your client service and analytical skills as a Permanent Full Time CSR in our Employee Benefits Division. This role will be based out of our Burnaby Still Creek Head Office. Our Burnaby Still Creek location is our head office and is centrally located in the Willingdon Business Park. The office location is centrally located in the Willingdon Business Park near Brentwood Town Centre. This location is easily accessible by the Gilmore sky train station with many shops, restaurants and other amenities nearby.

Requirements

Successful completion of LLQP or willing to obtain within the first year
2+ years of experience in the employee benefits industry
Willingness to learn and take on increasing levels of responsibility, including client communication
Intermediate proficiency in Microsoft Word, Excel and Outlook
Excellent Communication
Typing speed of at least 55 wpm
Good working knowledge of underwriting arrangements
Has a high attention to detail
Comfortable conducting employee education sessions and client administration orientation sessions
Good understanding of employee benefits plan analytics

Nice To Haves

Experience with flex plans is an asset

Responsibilities

Assist Consultants with all aspects of servicing group and individual accounts
Maintain accurate renewal calendar, communicate renewal timelines to Account Executives
Process documentation: renewals, proposals, claims history, customer correspondence
Maintain electronic and paper client/carrier files
Ensure accuracy of policy documentation from insurers before forwarding to the client
Contact clients regarding renewals and claims, update changes
Answer account related questions/requests from clients and insurers
Provide policy and coverage information to clients upon request or inquiry
Attend occasional client meetings with Consultants
Create marketing materials and presentations for Consultants
Act as liaison between Consultants and Corporate clients