Employee Health & Benefits Client Service Representative
About The Position
Marsh McLennan Agency (MMA) is seeking an Employee Health & Benefits Client Service Representative to provide technical and service support to Account Managers. This role is crucial for managing new clients, the renewal process, and daily client service functions. The representative will also assist with employee enrollments and terminations, initiate business process improvements, prepare benefit guides, and review enrollment data in Employee Navigator. A key aspect of this role is taking the initiative to become proficient with new tools and technologies as they are introduced.
Requirements
- Current Florida 2-15 License, or willingness to obtain.
- College degree desirable; or equivalent combination of education and experience.
- Minimum of two years industry experience preferred.
- Intermediate to advanced skills in excel.
- Working knowledge of Benefit Point Management System, or willingness to learn.
Responsibilities
- Provide technical and service support to Account Managers for new clients, during the renewal process and for daily client service functions.
- Assist with the timely enrollment and terminations for employees of current clients.
- Initiate and effectively communicate business process improvement strategies, providing alternate solutions.
- Preparation of benefit guides.
- Reviewing Employee Navigator for enrollment data.
- Take the initiative to gain proficiently with new tools/technology, as they become available.
Benefits
- Generous time off, including personal and volunteering.
- Tuition reimbursement and professional development opportunities.
- Hybrid work.
- Charitable contribution match programs.
- Stock purchase opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
