Employee-Facing Technology Products Communications Lead - Vice President
About The Position
As a Communications Manager on JPMorganChase’s Global Technology Communications team, this role helps employees understand and adapt to technology changes, including major migrations, product updates and urgent service interruptions. The position plans, drafts and executes change and incident communications for employee-facing technology applications, platforms and systems, translating complex information into clear, useful communications and collaborating with partners across the organization to support a better employee experience. The successful candidate is an organized, creative communicator who works across teams, thinks strategically, remains calm as priorities change, and brings a practical, collaborative approach to communication planning and execution.
Requirements
- At least 7 years of communications experience.
- Bachelor’s degree in communications, marketing, journalism or a related field.
- Experience developing enterprise communications, advising senior leaders and delivering cross-functional plans.
- Experience with incident, crisis or urgent communications, including writing accurately under pressure.
- Ability to explain complex technology in clear, actionable language.
- Strong organization and project-management skills, including managing multiple requests and deadlines.
- Sound judgment and strong interpersonal skills; ability to work independently and build relationships across a large, matrixed organization.
- Occasional off-hours support during incidents may be required.
Nice To Haves
- Communications experience in technology or financial services.
- Knowledge of technology products and platforms, with curiosity about emerging tools.
- Familiarity with change management for large technology programs and migrations.
- Multimedia or design skills, including experience with Adobe Photoshop or Premiere Pro.
- Experience measuring communications effectiveness and reporting on results.
Responsibilities
- Manage requests, reviews, approvals and distribution for employee technology communications.
- Write and deliver communications about technology changes, updates, outages and awareness campaigns through channels such as email, intranet, digital signage and video.
- Partner with incident, product and regional teams to issue timely notices, status updates and resolution messages.
- Plan communications for major technology programs and migrations, coordinating audiences, timing and channels to support readiness and adoption.
- Maintain incident communications playbooks and templates, using review findings to improve clarity and response.
- Build partnerships across technology, program, product, employee experience and communications teams to align messages and timing.
- Share regular updates with technology stakeholders, track results and identify ways to improve communications and processes.
Benefits
- Competitive total rewards package, including base salary determined by role, experience, skill set and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
- Additional benefits and programs based on eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
