Employee Experience Manager

Pilgrim's • Nacogdoches, TX

11h

About The Position

Pilgrim’s is seeking an Employee Experience Manager to shape how new team members connect with the company’s culture, learn their roles, and thrive from day one. The role standardizes and strengthens orientation and onboarding across more than 30 locations, partnering with Human Resources, Operations, Learning & Development, facility onboarding teams, and business leaders to enhance the employee experience, improve business outcomes, and advance key performance metrics.

The manager leads orientation and onboarding programs, develops job skill assessments and training methods, builds partnerships with facilities and leaders, and coaches onboarding teams. The role uses retention, turnover, and employee engagement data to identify opportunities and guide improvement efforts. It also manages facility visits, including work across multiple shifts. The successful candidate must be based at one of Pilgrim’s Big Bird or Case Ready facilities and be willing to travel 75% or more.

The position requires a bachelor’s degree or equivalent experience, experience delivering effective training programs, knowledge of coaching and different learning methods, and a general understanding of poultry processing. The base salary range is $79,417–$96,492, and the position is eligible for the company’s annual bonus plan.

Requirements

• Bachelor’s degree or equivalent experience.
• Experience delivering effective training programs.
• Knowledge of coaching, classroom, on-the-job, and digital learning methods.
• General understanding of poultry processing.
• Strong communication, leadership, and relationship-building skills.
• Strong organization and ability to manage multiple priorities.
• Strong written communication and computer skills, including proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong attention to detail and problem-solving skills.
• Ability to influence others, navigate differing perspectives, and adapt to change.
• Must be located at one of the company’s Big Bird or Case Ready facilities.
• Willingness to travel 75% or more and work across various shifts when needed.

Responsibilities

• Lead implementation of a standardized hourly and salaried orientation program across Pilgrim’s facilities.
• Support the 60-day onboarding program at Pilgrim’s facilities.
• Continuously improve orientation and onboarding programs and recommend enhancements and technology to improve the employee experience.
• Create and maintain job skill assessments that build employee capability.
• Deploy training methods suited to facility needs.
• Build productive relationships with business leaders, Human Resources, Operations, Learning & Development, facility onboarding teams, and support departments.
• Identify and audit current and future facility training needs through job analysis, career paths, annual audits, and consultation with HR managers.
• Promote communication and partnership between onboarding and operational teams.
• Conduct close-out meetings with plant leadership after facility visits to communicate program status, updates, needs, and leadership involvement required for success.
• Promote University of Pilgrim’s learning experiences with plant leadership teams.
• Facilitate and produce in-person and virtual training for orientation trainers, onboarding coordinators, onboarding supervisors, and others seeking to advance their training skills.
• Guide and mentor Onboarding Supervisors as they lead their teams.
• Coach others in developing strategic goals through mentoring sessions, planned activities, and written and verbal feedback.
• Create ongoing development opportunities for onboarding teams using a variety of methods.
• Organize and implement the annual Onboarding Conference.
• Review weekly key performance indicators, including retention, turnover, and employee engagement.
• Promote root-cause analysis and action planning to improve key metrics.
• Diagnose problems, develop innovative solutions, and help teams implement improvements that prevent recurrence.
• Use technology, communication, and analytical skills to improve business outcomes.
• Create facility-visit rotation schedules that meet team needs, including work across multiple shifts and adjustments to planned visit weeks or days.
• Promote safety, quality, and company culture on and off the production floor.
• Participate in professional-development sessions, conferences, and seminars.
• Perform other duties as assigned.

Benefits

• Vision, medical, and dental coverage begin after 60 days of employment.
• Paid sick leave, vacation, and six company-observed holidays.
• 401(k) company match begins after the first year of service and follows the company vesting schedule.
• Eligible to participate in the company’s annual bonus plan; bonus amount varies and is subject to program terms and conditions.
• Continuous learning opportunities and career-growth programs, including Better Futures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager